Brook Forsythe
Red Deer,AB
Summary
Dedicated Retail professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Peavey Industries
09.2022 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Farm Laborer
Forsythe Farms
06.2016 - 01.2024
- Improved farm efficiency through proper maintenance of farm equipment and machinery.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Loaded and unloaded containers of materials and products on trucks, trailers and railcars by hand or with forklift truck.
Assistant Store Manager
Urban Planet
08.2020 - 09.2022
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Front Office Manager
Chateau Nova Hotels
06.2018 - 08.2020
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Assisted in Food and Beverage Service and training at peak business hours.
- Streamlined operations through regular review of processes and implementation of best practices.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
Key Holder
Dairy Queen Grill & Chill
07.2015 - 06.2018
- Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
High School Diploma -
Peace River High School
Peace River, AB06.2019
Skills
- Product and Service Knowledge
- Operations Management
- Task Delegation
- Staff Management
- Customer Rapport
- Attention to detail
- Adaptability and flexibility
- Computer Skills
Tickets
First Aid
H2s
Ground Disturbance
Timeline
Assistant Manager
Peavey Industries
09.2022 - 01.2024
Assistant Store Manager
Urban Planet
08.2020 - 09.2022
Front Office Manager
Chateau Nova Hotels
06.2018 - 08.2020
Farm Laborer
Forsythe Farms
06.2016 - 01.2024
Key Holder
Dairy Queen Grill & Chill
07.2015 - 06.2018
High School Diploma -
Peace River High School
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