Bronwyn Van Stigt
Victoria,BC
Summary
I am a very determined individual who will work at something until I get it right. I have come up from an entry level role in the banking industry and have a strong understanding of each aspect of this business. I have the ability to build strong relationships with both members and staff. I have a calm boldness, which comes through in my leadership. I lead by example and will do any role to ensure the best member experience balanced with good employee experience. My goal is to gain a Branch Manager role, and build a strong foundation with the team and community.
Overview
15
15
years of professional experience
Work History
Assistant Branch Manager
First West Credit Union
Mill Bay, BC
07.2022 - Current
- Supporting MSA team with regular coaching to sales effectiveness
- Completed monthly compliance tasks
- Foster an environment to be supportive with equity, inclusion and diversity
- Ensuring the team delivers an exceptional and differentiated member experience
- Supporting branch manager with overall sales results, MNS90, wealth, lending etc
Assistant Manager, Member Services
Coast Capital Savings
Victoria, BC
04.2019 - Current
- Supporting teams at two locations, including MSR's and advisors from coaching, audit review of credit files and internal controls
- Handling all of the day to day operations of the busiest transactional branch in the network
- Scheduling and payroll
- Review and coach to sales effectiveness
- Support branch manager with overall sales results and pipeline management (CRM use and effectiveness) to ensure teams are trending towards annual targets
- Foster an environment for team members to be open and honest about mental health and equity, diversity and inclusion
- Ensuring team delivers an exceptional and differentiated member experience with high moral standards and ethics
Member Banking Specialist
Coast Capital Savings
Victoria, BC
04.2017 - 04.2019
- Completing credit applications from start to finish including underwriting and fulfillment for mortgages and loans
- Offering fulsome advice to members from budgeting, savings and investment strategies as well as protection
- Utilizing my partners within my network to ensure my members got the best products and services for their stage in life
Member Service Representative
Coast Capital Savings
Victoria., BC
10.2011 - 03.2017
- General banking transactions
- Referring to business partners
- Took many shadowing opportunities with MBS's and Management which helped me grow into future roles
- Exceptional service
Customer Service Representative
CIBC
Saltspring Island, BC
01.2010 - 10.2011
- General Banking transactions
- Referring to business partners
- Exceptional Service
Education
Canadian Investment Funds Course -
Investment Funds Institute of Canada
Victoria, BC09.2018
High School Diploma -
Sheldon Williams Collegiate
Regina, SK06.2005
Skills
- Complex Problem Solving
- Employee Development
- Building Member Trust and Loyalty
- Issue and Complaint Resolution
Timeline
Assistant Branch Manager
First West Credit Union
07.2022 - Current
Assistant Manager, Member Services
Coast Capital Savings
04.2019 - Current
Member Banking Specialist
Coast Capital Savings
04.2017 - 04.2019
Member Service Representative
Coast Capital Savings
10.2011 - 03.2017
Customer Service Representative
CIBC
01.2010 - 10.2011
Canadian Investment Funds Course -
Investment Funds Institute of Canada
High School Diploma -
Sheldon Williams Collegiate