Bronwyn Scheepers
Fort McMurray,AB
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Manager
SA Sealing Systems ( Pty) Ltd
08.2017 - 09.2025
- Servicing the aftermarket with replacement seal kits for hydraulic and pneumatic applications.
- Calling on and supporting customers in the earthmoving, mining, and industrial sectors, including both opencast and underground operations.
- Measuring and identifying seals and hardware in metric and imperial sizes.
- Preparing accurate technical drawings and building complete aftermarket seal kits.
- Advising customers on non-standard or re-machined hardware to ensure correct sealing solutions.
- Working alongside a mechanical engineer on failure analyses, design, and problem-solving for customer applications.
- Cultivated relationships with key clients, resulting in increased customer loyalty and repeat business.
- Managed inventory levels effectively, ensuring optimal stock availability while minimizing excess costs.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding individual sales targets while inspiring team members to do the same.
- Managed branch sales, customer service, finances and recordkeeping.
- Resolved customer complaints to maintain high level of satisfaction.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
- Established strong relationships with key clients through attentive service and expert product knowledge, solidifying their loyalty and trust.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
- Worked directly with customers and associates to handle internal and external complaints and objections.
- Quotes and invoicing, daily required paperwork.
Branch Manager
SA Sealing Systems ( Pty) Ltd
03.2011 - 03.2016
- Oversaw daily branch operations, ensuring compliance with company policies and procedures.
- Developed and implemented training programs to enhance staff performance and customer service skills.
- Analyzed branch performance metrics to identify areas for improvement and drive operational efficiency.
- Managed budgets and forecasts, optimizing resource allocation to achieve financial targets.
- Cultivated relationships with key clients, enhancing customer satisfaction and loyalty through personalized service.
- Facilitated regular staff meetings to promote communication, address concerns, and foster team collaboration.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Education
High School Diploma -
Belfast Academy
Belfast Mpumalanga , South Africa12-2004
Skills
- Sales strategy development
- Client relationship management
- Computer Skills
- Attention to detail
- Inventory control
- Effective team leadership
- Effective problem-solving techniques
- Effective relationship management
- Process optimization
- Customer satisfaction improvement
- Product expertise
- Inspiring team motivation
- Verbal communication
- Sales process optimization
- Critical thinker
- Effective decision-making
- Process optimization
Languages
English
Professional Working
Arikaans
Full Professional
Certification
Best Customer Service 2024
Employee of the year 2024
Employee of the year 2024
Awarded a certificate for Best customer Service - Providing exeptional service and support in 2024
Recognition if exeptional performance and dedication throughout the 2024 year.
Additional Information
I do have an open work permit that gives me the right to legally work in Canada. I don not have any restriction on my open work permit.
Timeline
Sales Manager
SA Sealing Systems ( Pty) Ltd
08.2017 - 09.2025
Branch Manager
SA Sealing Systems ( Pty) Ltd
03.2011 - 03.2016
High School Diploma -
Belfast Academy