Bronwyn Owens
Toronto ,ON
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through strong communication, care and negotiation skills. Dedicated to innovation, continuous process improvement and forward-thinking attitude to cultivate a productive workspace and long-lasting client, customer and internal relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Insight Global
06.2023 - Current
- Maintained long-lasting client relationships by providing exceptional customer service and support
- Personally hired/placed over 160 individuals on contract and full time roles
- Managed and trained 6 Recruiters while acting as a mentor to Jr. Account Managers
- Brought in over $4,740,000 in spread over 4 and a half years in sales
- Among the top 10 AM's in sales in Canada for 4 years, with 2 years being in the top 3, each year bringing in multi millions in revenue
- Hit million dollar club sales contest for a 3rd consecutive year
- Leveraged industry knowledge to provide expert guidance on pricing, promotions, and product offerings for clients' specific needs.
- Regularly updated sales forecasts based upon current pipeline status/anticipated deal closures, allowing for accurate resource allocation/planning
- Consistently streamlined account management processes, improving overall efficiency and productivity
- Sold new products and services and developed new accounts to maximize revenue potential
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Surpassed company defined sales goals and metrics including weekly meetings, account penetration and diversification, revenue targets, growth lines, sales contests, etc.
- On a weekly basis, averaged 15 meetings, 3 in person, 1-2 new, as well as lunches and client outings after 5pm
Account Manager
Insight Global
10.2019 - 06.2023
- Member of the Toronto Leadership Council
- Member of the Women in Leadership Council
- Team Lead for Philanthropy in Toronto
- Conducted market research on promising new accounts, built out leads and took various approaches to setting new meetings with key stakeholders typically using a top down selling approach
- Building and maintaining strong relationships with my clients through regular meetings both in person and virtual to build a personal relationship while maintaining a pulse on their pipeline and staying ahead of any coming business
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs, always with a friendly, caring and personal approach
- Keeping exceptionally organized and maintaining tight documentation on every interaction/meeting, updating organizational charts, lead sheets, cadences of meeting clients in a CRM, pipeline documents, project and program lists, skillset lists, and so on.
- Trained, managed and developed a team of recruiters and a professional recruiter which comprised of interviewing and hiring, daily to weekly meetings, performance reviews, in-depth training sessions, roleplays and shadow days/weeks until they reached their promotion goal
- Was a member of the million dollar club 2 years in a row, meaning I brought in over a million dollars of revenue each year and won a trip to Bahamas twice through exceeding sales targets
- Negotiated contract terms with clients, securing favorable agreements for both parties
- Broke into various new accounts for the Canadian market such as a large pharmaceutical company, a law firm, 2 tech start ups, a pharmaceutical engineering company, and large insurance agency. I passed along some of the broken accounts to more junior Account Managers to help with their growth trajectory
- Built myself a household name within client organizations and a reputation of trust, loyalty, care, hard work and sincerity
Technical IT Recruiter
Insight Global
01.2019 - 10.2019
- Worked with Account Managers to understand the roles they needed to be filled, and working relentlessly to ensure the perfect candidate was identified
- Learned new skills and terminology on a daily basis working on hundreds of different roles mainly within the entire SLDC - software development life cycle, as well as business, retail, finance, and other roles across various industries
- Used Boolean searches, power searches, our internal database as well as various professional platforms such as LinkedIn, Career Builder, Monster, Indeed, etc. to source candidates as efficiently as possible
- Enhanced candidate pool by utilizing various sourcing techniques, including social media platforms and professional networking.
- Met and exceeded daily and weekly metrics which comprised over 40 calls a day, 35 candidate profile forms completed a week, 3 submittals, 5 in houses and reference checks completed for all submitted candidates
- Maintained clean documentation in real time of every interaction with a prospective candidate and took detailed notes on every role I worked on as well as daily, weekly, quarterly and yearly reports
- Coordinated meetings for AM's to screen candidates, interview confirmations, interview prep calls, feedback calls - ensuring the candidate felt supported and prepared throughout the entire job interview process
- Trained incoming junior recruiters on best practices for IT recruiting processes, contributing to overall team success
- Managed full-cycle recruitment for all IT roles, from sourcing to onboarding new hires in a timely manner
- Conducted thorough reference checks to verify candidate qualifications and mitigate potential risks
- Negotiated competitive offers with candidates, ensuring alignment with company budget and compensation
- Built an extensive network of contacts within the IT community by maintaining relationships with solid resources
Wings Team Member
Redbull
03.2017 - 03.2019
- Worked in teams of 2 to travel to various events, university campuses, conferences, social events, etc. to promote Redbull and whichever product they were releasing at the time
- Conducted research and a plan for where we would go each day and which would have the most impact of getting the most awareness possible for each product launch
- Coordinated with organizers of events to deliver product and merchandise if needed
Server
Turtle Jacks Muskoka Bar And Grill
05.2016 - 08.2018
- Worked as a Server for 3 consecutive summers (May - August) in between studies at University
- Demonstrated strong multitasking skills by managing large sections with multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs trying to anticipate anything they may need before they ask
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Always up-selling items with the goal of increasing the overall bill size at the end of the meal
Bartender
Prohibition, Gatsby, Factory
09.2015 - 06.2018
- Served high customer volumes during special events, nights, and weekends
- Managed cash handling duties, ensuring accurate accounting at the end of each shift
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift
Swimming Lessons Instructor and Lifeguard
Township Of Muskoka Lakes
04.2013 - 08.2015
- At Hanna Park in Port Carling , Jaspen Park in Bala and a private cottage association on Lake Muskoka, instructed kids in levels sea turtle to 10 by Red Cross standards as a Summer job in 2013, 2014, 2015
- Strengthened communication skills by effectively conveying complex concepts to students of all ages and backgrounds
- Demonstrated adaptability by modifying lesson plans based on changing conditions or unique student needs as they arose during lessons
- Established a welcoming environment that fostered inclusivity, camaraderie and fun among students
Hostess
The Old Station
06.2013 - 09.2014
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and attentive presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Media, Information And Technoculture
University of Western Ontario
London, ON12.2019
High School Diploma -
Bracebridge And Muskoka Lakes Secondary School
Bracebridge, ON06.2014
Skills
- Territory/Account Management
- Business and Sales Development
- Problem Solving
- Schedule Management and Organization
- Negotiation skills
- Staff Management/Development
- Strategic Planning/Pipelining
- Documentation and Reporting
Languages
English
Native or Bilingual
French
Professional Working
Certification
Certificate in professional communication, Western University
Timeline
Senior Account Manager
Insight Global
06.2023 - Current
Account Manager
Insight Global
10.2019 - 06.2023
Technical IT Recruiter
Insight Global
01.2019 - 10.2019
Wings Team Member
Redbull
03.2017 - 03.2019
Server
Turtle Jacks Muskoka Bar And Grill
05.2016 - 08.2018
Bartender
Prohibition, Gatsby, Factory
09.2015 - 06.2018
Hostess
The Old Station
06.2013 - 09.2014
Swimming Lessons Instructor and Lifeguard
Township Of Muskoka Lakes
04.2013 - 08.2015
Bachelor of Arts - Media, Information And Technoculture
University of Western Ontario
High School Diploma -
Bracebridge And Muskoka Lakes Secondary School
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