Bronwyn Carmichael
Sales/Customer Service
Squamish,British Columbia
Summary
Results-driven professional with extensive experience in SaaS, Allied Health, and customer service, seeking a role to continue growth record in sales and client success. Known for consistently delivering revenue growth through comprehensive sales cycle management, captivating presentations, strategic relationship building, and data-informed solutions to maximize client outcomes. Skilled at collaborating with cross-functional teams to create and present tailored, client-focused strategies that address specific pain points and showcase product value. Recognized for a proactive approach to relationship management, customer retention, and innovative problem-solving. Strong communicator with a deep commitment to empathy, adaptability, and driving customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Sales Demo Coach for Business Development
Jane Software INC
Remote, BC
10.2022 - Current
- Continuously achieve an outstanding 70% conversion rate, securing 6 out of 7 client sign-ups, maintaining position as one of the top sales leads.
- Spearheaded initiatives to enhance team's performance by emphasizing the need for solution-based selling strategies and built out resources to support this.
- Orchestrated comprehensive training programs for new hires, instilling company policies, deep understanding of clinical workflows and dynamic sales methodologies for tangible results.
- Dug into team members needs in order to create personalized sales coaching program to enhance their product knowledge, and contributing to overall sales team development.
- Coordinate monthly webinars showcasing Jane App to 10-30 attendees, working cross-functionally with marketing, ambassadors, and leads to present via Zoom.
- Partnered with head developers to create new Demo Sites, improving product value demonstration and overall sales process, resulting in enhanced customer satisfaction.
- Collaborate with the product team to effectively capture feedback from sales demonstrations in order to prioritize the needs and wants of our audience.
- Establish credibility and trust by building long-term client relationships through effective communication and persistent follow-up.
Product Specialist
Jane Software INC
Remote, BC
03.2021 - 10.2022
- Quickly adapted to a new industry, mastering software tools and establishing robust internal support systems.
- Served as a trusted advisor to peers and clients alike, fostering strong client relationships and driving team success through resource sharing and collaboration.
- Represented Jane App at renowned medical conferences, managing booth setup and delivering impactful software presentations.
- Excelled in high-pressure environments, managing multiple priorities and consistently surpassing performance benchmarks.
- Achieved sales goals by focusing on client relationships and adapting to dynamic environments.
- Evaluated competitors' products and services to identify areas of improvement.
Lead Server & Event Lead
Season in the Park - Sequoia Group
Vancouver, BC
04.2017 - 05.2020
- Promoted from Lead Server to Event Lead in a prestigious fine-dining establishment, underscoring exceptional leadership abilities and a keen eye for detail in orchestrating successful events.
- Oversaw all aspects of the event, from collaborating with the kitchen for seamless timing of service to delegating staff responsibilities.
- Managed supplier relationships and conducted comprehensive industry research to remain at the forefront of emerging trends, optimizing event offerings, and maintaining a competitive edge.
- Implemented strategic measures to enhance team cohesion and productivity, including post-event roundtable discussions geared towards refining client experiences and service consistency.
- Instituted a robust recognition program to celebrate outstanding staff contributions, fostering a collaborative environment conducive to achieving and surpassing sales and service targets.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
Dining Room Server
Chambar Restaurant
Vancouver, British Columbia
05.2016 - 06.2018
- Surpassed sales targets in a fine dining establishment by employing strategic upselling techniques, exceptional service, and wine expertise. Helped to drive increased revenue and guest satisfaction.
Education
Bachelor of Arts (B.A.) - Art History
01.2014
Skills
- Possesses 15 years of diverse experience in sales and customer success, with a proven ability to drive revenue growth and foster long-term client relationships across various industries
- Demonstrates a strong track record of customer-centric service, team collaboration, and sales development
- Bilingual English/French
- Demonstrates exceptional adaptability by transitioning from hospitality to SaaS sales, and quickly excelling, resulting in multiple promotions within a three-year period
- Developed exceptional interpersonal and communication skills through extensive customer interaction in hospitality settings, fostering strong relationships with clients and prospects
- Effectively crafts compelling storytelling, and delivers engaging presentations, to captivate and inspire audiences
- Well-versed in using Slack, MS Office, Salesforce, and Google
- Builds strong client connections and creates memorable experiences through attentive communication, personalized strategies, innovation, and collaboration, continuously refining approaches based on client preferences and feedback
- Consistently surpasses sales targets by employing strategic upselling techniques that drive high conversion rates and significantly increase revenue
- Excels in fast-paced and customer-centric environments, showcasing adaptability, resilience, and a customer-focused mindset essential for achieving success in sales roles
- Proactively identifies new sales opportunities, strategizes effective deal-closing techniques, and actively contributes to overall sales growth and success
Languages
English
Native/ Bilingual
French
Full Professional
References
References available upon request.
Timeline
Sales Demo Coach for Business Development - Jane Software INC
10.2022 - Current
Product Specialist - Jane Software INC
03.2021 - 10.2022
Lead Server & Event Lead - Season in the Park - Sequoia Group
04.2017 - 05.2020
Dining Room Server - Chambar Restaurant
05.2016 - 06.2018
Concordia University - Bachelor of Arts (B.A.), Art History
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