Bronte Gosling
Clovis
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alorica
Remote
02.2023 - 03.2025
- Assisted customers with inquiries and provided accurate product information.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed order processing and ensured timely delivery of products to customers.
- Documented customer interactions in the company database for record-keeping purposes.
- Collaborated with team members to improve service quality and enhance customer satisfaction.
- Trained new representatives on policies, procedures, and best practices for customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Data Entry Intern
Highlander Contracting
Fresno
02.2024 - 11.2024
- Entered and updated data in company databases efficiently and accurately.
- Analyzed large datasets to identify trends and inform decision-making processes.
- Supported the development of dashboards to track key performance indicators effectively.
- Communicated findings clearly to non-technical stakeholders through concise summaries.
- Participated in team meetings to discuss project progress and share analytical insights.
- Extracted data to build metrics or create dashboards, tracking success toward KPIs.
- Created SQL queries to extract relevant information from relational databases for various projects.
- Analyzed customer feedback surveys to understand user experience with products and services.
- Assisted in developing strategies for collecting, organizing, and storing large amounts of data efficiently.
Education
BI Data - Data Analysis
Coursera
Microsoft03-2025
Data - Data Analysis
IBM
Coursea03-2025
High School Diploma -
Dos Palos High School
Dos Palos, CA06-2014
Skills
- Data analysis
- SQL querying
- Data visualization
- Customer service
- Team collaboration
- Critical thinking
Certification
- IBM Data Analyst
- Microsoft Power BI Data
References
References available upon request.
Timeline
Data Entry Intern
Highlander Contracting
02.2024 - 11.2024
Customer Service Representative
Alorica
02.2023 - 03.2025
BI Data - Data Analysis
Coursera
Data - Data Analysis
IBM
High School Diploma -
Dos Palos High School
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