Bronsson Dokuchie
Thunder BAY,Ontario
Summary
Proven innovator with a strong background in budgeting and finance, honed at the Independent First Nation Alliance. Excelled in enhancing operational efficiency and fostering cultural awareness. Demonstrated ability to mentor and streamline processes, leading to significant improvements in team dynamics and financial management. Skilled in strategic planning and work coordination, with a track record of boosting revenue and client satisfaction.
Overview
4
4
years of professional experience
Work History
Budgets and Revenues Officer
Independent First Nation Alliance
09.2023 - Current
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Finance Assistant
Independent First Nation Alliance
05.2023 - 09.2023
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Helped reconcile bank statements and accounts and maintain accuracy and current records.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
Customer Service Representative
CIBC
09.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Summer Sales Representative
Labatt Breweries Of Canada
05.2021 - 07.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Education
Bachelors of Administration - Business Administration
Lakehead University
Thunder Bay, None05-2022
No Degree - Native Access Program
Lakehead University
Thunder Bay, None05-2019
Skills
- Work coordination
- Strategic planning
- Innovation and creativity
- Cultural awareness
- Report preparation
- Budgeting and finance
Accomplishments
Improved the approval flow in IFNA's purchase order software by creating new flows based on department codes not the creator of the purchase order
With the help of the interim Finance Director created a budgeting/LOA software to make it easier for managers and department heads enter all the budget details, as well as the finance staff being able to read/enter it into our accounting software without hold up.
Timeline
Budgets and Revenues Officer
Independent First Nation Alliance
09.2023 - Current
Finance Assistant
Independent First Nation Alliance
05.2023 - 09.2023
Customer Service Representative
CIBC
09.2022 - 05.2023
Summer Sales Representative
Labatt Breweries Of Canada
05.2021 - 07.2022
Bachelors of Administration - Business Administration
Lakehead University
No Degree - Native Access Program
Lakehead University
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