Brogan Moore
Halifax,NS
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
13
13
years of professional experience
Work History
Operations Lead
Aurea Technologies Inc.
09.2021 - Current
- Performed quality control and monitored production efforts.
- Planned operations and activities, and led projects.
- Managed and allocated staff and material resources to meet production goals.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Sales Associate, Footwear
Sport Chek
08.2018 - 08.2021
- Engaged with customers to build rapport and loyalty.
- Handle high volumes of customer inquiries within established productivity goals
- Manage incoming and outgoing stock
- Handle sensitive/medical issues in order to ensure customer satisfaction and appropriate footwear
Pension Analyst (Bilingual)
Morneau Shepell
11.2016 - 04.2019
- Administer Pension calculations for retirements, terminations, and deaths.
- Knowledge of pension legislation and regulations for multiple provinces and pension plans.
- Bilingual email support for both Clients and Advisors
- Research and resolve inquiries within specified turnaround times
Client Experience Support Team (Bilingual)
Manulife Bank & Trust
08.2011 - 10.2016
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Offered bilingual support for internal Customer Service Professionals regarding product knowledge.
Education
Bachelor of Arts -
Saint Mary's University
Halifax, 2015-2017Computer Science
Dalhousie University
Halifax, 2011-2013Skills
- Motivational attitude
- Capacity Planning
- Production Planning
- Warehouse Management
- Procedure Implementation
- Operational Efficiency
Languages
French
Timeline
Operations Lead
Aurea Technologies Inc.
09.2021 - Current
Sales Associate, Footwear
Sport Chek
08.2018 - 08.2021
Pension Analyst (Bilingual)
Morneau Shepell
11.2016 - 04.2019
Client Experience Support Team (Bilingual)
Manulife Bank & Trust
08.2011 - 10.2016
Bachelor of Arts -
Saint Mary's University
Computer Science
Dalhousie University
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