Brody Gauthier
Waterdown,ON
Summary
Use my professional experience, positive attitude, and leadership qualities to obtain a full-time position in the golf industry.
Proven ability to oversee large teams and execute successful events, enhancing customer satisfaction and operational efficiency.
Overview
20
20
years of professional experience
Work History
Golf Services Manager
Carlisle Golf and Country Club
Hamilton, Ontario
07.2018 - 01.2026
- Oversee all golf, staff, and customer related operations.
- Recruit, hire, train, schedule and manage 50+ Golf Service employees.
- Organize and run golf leagues with over 350 participants weekly.
- 27-hole tee sheet management and monthly budgeting/financial reporting.
- Book, detail, and execute all golf tournaments and corporate events. This included meeting with clients, regular email and phone call follow ups, scheduling staff accordingly and executing the day of.
- Managed inventory levels by ordering and stocking products to ensure availability for retail sales.
- Liaising with the grounds superintendent and staff for course preparations, start times and/or course closures.
Proshop Manager
Royal Niagara Golf Club
Niagara-on-the-Lake, Ontario
03.2016 - 07.2018
- Directed daily proshop operations, managed staff, coordinated retail sales, customer service, events, budgeting, and inventory control.
- Ensuring the highest level of customer service was consistently achieved throughout.
- Reported to the Director of Golf and followed directives accordingly.
Proshop Attendant
Century Pines Golf Club
Flamborough, Ontario
04.2014 - 11.2015
- Served as friendly, knowledgeable first point of contact for members and guests, enhancing overall customer experience.
- Managed phone inquiries, scheduled tee times, and addressed customer concerns to ensure smooth operations and satisfaction.
- Operate the point-of-sale system for greens fee processing, proshop merchandise sales, and opening/closing.
- Supported daily golf course operations by performing assigned tasks, contributing to team efficiency and member enjoyment.
- Reported to the Head Golf Professional and followed directives.
Backshop Attendant
Galt Country Club Ltd.
Cambridge, Ontario
05.2006 - 09.2013
- Provide exceptional customer service - greet and welcome members, assist and ensure a high-quality experience.
- Assisting golf services with daily operations and tournament support.
- Prepared and organized members' golf clubs for use by staging, cleaning, and storing them in designated areas.
- Presentation and maintenance of golf cart fleet.
- Driving range and practice facility upkeep.
Education
Business Administration - Professional Golf Course Management
Niagara College
Niagara-on-the-Lake, ON04-2015
High School Diploma -
Glenview Park Secondary School
Cambridge, ON06-2011
Skills
- Customer Service
- Self-Motivated
- Microsoft Office (Word, Excel, Powerpoint)
- Problem Solving
- Communication and Interpersonal Skills
- Budgeting and Financial Reporting
- Inventory Management
- Staff Management
- Payroll
Affiliations
Niagara College Entrance Scholarship 2013
Timeline
Golf Services Manager
Carlisle Golf and Country Club
07.2018 - 01.2026
Proshop Manager
Royal Niagara Golf Club
03.2016 - 07.2018
Proshop Attendant
Century Pines Golf Club
04.2014 - 11.2015
Backshop Attendant
Galt Country Club Ltd.
05.2006 - 09.2013
Business Administration - Professional Golf Course Management
Niagara College
High School Diploma -
Glenview Park Secondary School