Brody Brandt
Oakville,ON
Summary
Dynamic retail management professional with a proven track record at Tommy Bahama, enhancing store operations and elevating customer experience. Expert in problem-solving and customer engagement, demonstrated through strategic merchandise displays and effective conflict resolution. Skilled in boosting sales and maintaining high levels of customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Tommy Bahama
Oakville, ON
09.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Floor Supervisor
Tommy Bahama
Oakville, ON
08.2018 - 09.2020
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
Sales Associate
Golftown
Oakville, ON
01.2017 - 08.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Grade 12 -
Iroquois Ridge High School
Oakville, ON06.2013
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
Languages
English
Professional Working
Timeline
Assistant Store Manager
Tommy Bahama
09.2020 - Current
Floor Supervisor
Tommy Bahama
08.2018 - 09.2020
Sales Associate
Golftown
01.2017 - 08.2018
Grade 12 -
Iroquois Ridge High School