Brodie Davis
Banff
Summary
Detail-oriented professional with a background in guest services and operational coordination. Skilled in conflict resolution, safety compliance, and team collaboration to drive seamless operations and improve guest satisfaction.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Guest Experience Representative
Pursuit
Banff
04.2026 - Current
- Greeted guests warmly and provided exceptional customer service.
- Assisted guests with inquiries and addressed concerns effectively.
- Coordinated guest check-in and check-out processes seamlessly.
- Handled guest feedback promptly to enhance satisfaction levels.
- Utilized reservation systems to manage bookings efficiently.
- Provided local information to guests, enhancing their experience during visits.
- Verified guest identification upon check-in to ensure security protocols were followed.
- Developed relationships with repeat customers to ensure loyalty and satisfaction.
- Oversaw tour bookings and payments to ensure accuracy in schedules.
- Assisted clients in selecting travel packages based on preferences and budgets.
- Coordinated travel itineraries ensuring smooth transitions between destinations.
- Maintained accurate records of client bookings and preferences in the system.
- Collaborated with team members to ensure smooth operations.
- Coordinated daily operations to ensure timely task completion and efficiency.
- Monitored team progress and provided feedback for continuous improvement efforts.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated conflict resolution among team members to maintain a positive environment.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
Kitchen Hand
Mountain High Pizza
Sun Peaks
11.2025 - 04.2026
- Streamlined food preparation and organized ingredients for pizza making.
- Assisted team members during busy shifts by efficiently preparing ingredients and assembling orders.
- Coordinated with staff to streamline meal preparations during peak hours.
- Operated kitchen equipment, including ovens and mixers, with precision.
- Ensured cleanliness in kitchen and dining areas, contributing to high hygiene standards.
- Washed and sanitized dishes, pots, pans, and utensils in kitchen to ensure cleanliness.
- Adhered to safety protocols for effective handling of food and cleaning supplies.
- Stocked shelves with ingredients and supplies to facilitate smooth kitchen operations.
- Disposed of waste properly to maintain a clean and safe work environment.
- Supported cooks by preparing ingredients, such as washing vegetables and cutting meats.
Machine Operator
Rio Tinto
Perth
01.2024 - 10.2025
- Operated heavy machinery to support production processes efficiently.
- Operated haulage trucks and other heavy machinery in a safe manner.
- Operated various CAT loaders, graders, watercarts and diggers
- Conducted routine maintenance checks on machinery and tools.
- Followed safety protocols to ensure a secure work environment.
- Reported any abnormalities or defects observed during the course of operational activities.
- Documented operational data for compliance and reporting purposes.
- Participated in team meetings to discuss workflow improvements and challenges.
- Ensured compliance with all federal and state regulations regarding mining operations.
Blast Operator
Rio Tinto
Perth
03.2022 - 02.2024
- Prepared, loaded, and initiated production blasts to ensure compliance with safety and operational standards.
- Conducted safe and efficient blasting operations in accordance with site procedures and legislation.
- Inspected blast areas and identified potential hazards before, during and after blasting activities.
- Performed pre-blast and post-blast inspections to ensure compliance with safety and operational standards.
- Monitored blast performance and analyzed outcomes to enhance fragmentation and overall production effectiveness.
- Developed safety protocols and standard operating procedures for explosive operations.
- Transported, accounted for and reconciled explosives inventory in accordance with legislative requirements.
- Followed strict environmental, health and safety protocols while working in high-risk mining environments.
- Conducted risk assessments and participated in daily pre-start meetings and toolbox talks.
- Participated in emergency response drills to enhance team readiness and efficiency.
- Worked closely with drill crews, supervisors and mine operations to coordinate blasting schedules.
- Responded effectively to changing site conditions while maintaining a strong commitment to safety and operational excellence.
Education
High School Diploma -
Saint Augustines College
Augustines Heights11-2008
Skills
- Reservation systems
- Reservation management
- Travel management
- Customer service
- Feedback management
- Dispute resolution
- Team coordination
- Team leadership
- Problem solving
- Clear communication
- Safety adherence
- Equipment operation
Languages
English
Full Professional
Certification
- British Columbia Class 5 License
- Canadian Working Holiday Visa - Expiry November 2027
Timeline
Guest Experience Representative
Pursuit
04.2026 - Current
Kitchen Hand
Mountain High Pizza
11.2025 - 04.2026
Machine Operator
Rio Tinto
01.2024 - 10.2025
Blast Operator
Rio Tinto
03.2022 - 02.2024
High School Diploma -
Saint Augustines College