Brodie Boyd
226 Rosepark Cres, Hamilton,ON
Summary
Detail-oriented professional with strong communication, problem-solving, and teamwork skills. Recognized for exceptional customer service and a patient approach to resolving issues. Committed to supporting quality standards in a police constable role. Proven ability to contribute effectively to team objectives and enhance service delivery.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Popeye's Supplements
Stoney Creek, ON
09.2018 - Current
- Delegated responsibilities to staff, setting priorities and goals.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Handled customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Laborer
Laborers International Union of North America (Local 837)
Hamilton, Ontario
06.2015 - 08.2018
- Carrying and mixing mortar, cement, and other construction materials to the work area.
- Assisting bricklayers in laying brick and block walls.
- Setting up scaffolding as needed on job sites.
- Loaded and unloaded materials onto or from pallets, trucks, or other vehicles using a forklift.
- Mixed, poured, and spread concrete, asphalt gravel and other materials.
Education
Bachelor of Science - Kinesiology
Brock University
St. Catharines, ON06-2023
Diploma - Fitness And Health Promotion
Niagara College
Welland, ON06-2020
Craftworker Apprenticeship Certificate - Construction
Liuna 837 Training Centre
Hamilton, ON04-2018
Skills
- Conflict Resolution
- Problem-solving skills
- Managerial competence
- Policy and Procedure Adherence
- Multi-tasking strength
- Excellent communication skills
- Teamwork and Collaboration
- Staff management
Volunteering
- Mentor – Distress Centre Halton, February 2024 – Current
- Volunteer – Distress Centre Halton, October 2023 – Current
Accomplishments
- Distress Line Mentor Training – Distress Centre Halton
- Distress Line Volunteer Training – Distress Centre Halton
- Suicide Risk Assessment – Distress Centre Halton
- St. John Ambulance Emergency First Aid CPR C-AED
- Red Cross Psychological First Aid
- Red Cross First Aid for Opioid Poisoning
- Canadian Firearms Safety Course
- Canadian Restricted Firearms Safety Course
- Possession and Acquisition LIcence (PAL) – Pending
- Canadian Boating Licence
- Ontario Outdoors Licence
- Canadian Police Knowledge Network Various Courses
- 2020 Niagara College Scholar Award
- 2014 International Silver Stick Champion
Timeline
Assistant Manager
Popeye's Supplements
09.2018 - Current
Laborer
Laborers International Union of North America (Local 837)
06.2015 - 08.2018
Bachelor of Science - Kinesiology
Brock University
Diploma - Fitness And Health Promotion
Niagara College
Craftworker Apprenticeship Certificate - Construction
Liuna 837 Training Centre
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