Brock Norris
Parksville,B.C.
Summary
Restaurant management professional with background in ensuring high standards and delivering results. Effective at streamlining operations and enhancing guest satisfaction through strong leadership and problem-solving skills. Known for fostering teamwork and adaptability in dynamic environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Restaurant Manager/Server
Bayside Restaurant and Lounge
05.2024 - Current
- Developed and implemented a comprehensive staff training program
- Supervised all areas of the restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
Manager
Old Spaghetti Factory
08.2021 - 04.2024
- Ensured a great guest experience, checked in with guests, heard out complaints, and acted decisively to provide a positive experience
- Encouraged and facilitated a productive and team-oriented environment emphasizing staff morale and teamwork
- Kept stock of and sourced a variety of operational supplies
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Lead Server
MeeT on Balnshard
01.2023 - 07.2023
Server
Old Spaghetti Factory
03.2019 - 10.2022
Host/Server
White Spot
03.2018 - 01.2019
Expeditor/Server
Cedars Restaurant and Lounge
03.2016 - 06.2018
Hockey referee
Oceanside Minor Hockey Association
01.2010 - 01.2014
Education
Ballenas Secondary School
01.2016
Skills
- Attention to detail
- Team oriented
- Team leadership
- Problem-solving
- Calm under stress
- Shift management
Certification
Serving it Right Certification
Languages
French
Professional Working
English
Native or Bilingual
Timeline
Assistant Restaurant Manager/Server
Bayside Restaurant and Lounge
05.2024 - Current
Lead Server
MeeT on Balnshard
01.2023 - 07.2023
Manager
Old Spaghetti Factory
08.2021 - 04.2024
Server
Old Spaghetti Factory
03.2019 - 10.2022
Host/Server
White Spot
03.2018 - 01.2019
Expeditor/Server
Cedars Restaurant and Lounge
03.2016 - 06.2018
Hockey referee
Oceanside Minor Hockey Association
01.2010 - 01.2014
Ballenas Secondary School
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