Summary
Overview
Work History
Education
Skills
Timeline
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Brock Millard

Wallaceburg,ON

Summary

Experienced and reliable individual, seeking to use previous work experience for a position that will bring growth opportunities. Bringing forth a motivated attitude and a variety of useful skills. Passionate about bringing a high quality of work and effort to work.

Overview

7
7
years of professional experience

Work History

Call Center Representative

TD Bank
07.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving issues.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring quick service to customers.

Food Preparer

Wendy's
05.2022 - 06.2023
  • Improved kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Enhanced customer satisfaction with quick and accurate food making, ensuring quick service.
  • Maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
  • Worked with kitchen staff to ensure smooth operations during peak service times.

Lottery Booth Attendant

Walmart
06.2017 - 08.2021
  • Greeted the customers, provided them with their requested tickets in an efficient and helpful manner
  • Ensured that the work area was maintained to a proper standard and tickets were displayed neatly and correctly
  • Was trusted to open and close the lottery station often
  • Ensured all of the money collected was accounted for and that the money was collected properly from the customers
  • Answered questions from customers regarding sales and deals.

Education

High School Diploma -

Wallaceburg District Secondary School
06.2018

Skills

Fast Learner

Teamwork

Ability to Multitask

Hard Working

Timeline

Call Center Representative

TD Bank
07.2023 - 01.2024

Food Preparer

Wendy's
05.2022 - 06.2023

Lottery Booth Attendant

Walmart
06.2017 - 08.2021

High School Diploma -

Wallaceburg District Secondary School

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Brock Millard