Brock Jenikovsky
La Quinta
Summary
Results-driven Director of Operations with expertise in operational efficiency, vendor management, and program development. Proven track record of executing large-scale projects while enhancing team collaboration and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
ABC Recovery Center, Inc.
06.2022 - Current
- Provide senior operational leadership for a 75-bed nonprofit behavioral health organization offering a full continuum of care, ensuring departments operate efficiently, remain compliant, and meet financial and service benchmarks.
- Led procurement strategy, quality-control oversight, design coordination, and operational integration for a $30 million state-funded expansion project (Behavioral Health Continuum Infrastructure Program – California Department of Health Care Services), adding 120 beds across seven newly constructed commercial buildings.
- Oversee budgeting, resource allocation, and P&L performance while negotiating and implementing a strategic Group Purchasing Organization (GPO) partnership that generated over 10% cost savings across multiple purchasing categories and elevated vendor standards.
- Direct multi-department operations including IT, culinary services, environmental services, and reception, advancing cross-functional initiatives that improve workflow efficiency and service delivery.
- Develop and formalize policies and procedures to ensure sustained compliance with DHCS licensing standards, CARF accreditation requirements, and county regulatory mandates.
- Serve as Lead Safety Officer, overseeing enterprise-wide risk management, regulatory training, emergency preparedness planning, and workplace safety compliance programs.
Program Director
Bella Monte Recovery Center
11.2021 - 06.2022
- Held executive-level accountability for program operations, departmental leadership, and regulatory compliance, serving as the senior on-site authority for organizational performance.
- Led strategic planning, risk management, and program development initiatives to strengthen operational structure and long-term sustainability.
- Secured a three-year CARF reaccreditation through successful completion of a comprehensive audit, supported by the development and implementation of compliant policies, procedures, and quality assurance systems.
- Supervised a multidisciplinary staff and alcohol and drug addiction counseling practicum students, establishing structured training standards, performance oversight, and regulatory alignment.
Business Development Representative
Bella Monte Recovery Center
06.2021 - 11.2021
- Served as the sole business development lead, building and managing strategic referral relationships with healthcare providers, payers, and community partners to drive census growth and revenue stability.
- Designed and implemented the organization’s Customer Relationship Management (CRM) system to formalize referral tracking, improve pipeline visibility, and strengthen data-informed growth strategy.
- Led brand and market positioning initiatives, including website redesign, marketing collateral development, social media strategy, and digital content creation aligned with organizational objectives.
- Represented the organization at industry conferences, networking events, and clinical in-services, expanding referral networks and strengthening external partnerships.
Admissions Coordinator
Bella Monte Recovery Center
04.2020 - 06.2021
- Directed all aspects of the admissions and intake process as the sole point of contact, overseeing client screening, placement coordination, and payer verification to ensure appropriate level-of-care alignment.
- Partnered with medical, clinical, billing, and Utilization Review teams to support continuity of care and front-end revenue-cycle integrity.
- Refined admissions workflows and intake protocols, contributing to multiple record-setting revenue months, including the second highest grossing month in company history.
- Led weekly cross-functional meetings with business development, marketing, and UR departments to align census strategy, streamline conversion processes, and support revenue stabilization.
Substance Abuse Counselor
Bella Monte Recovery Center
08.2019 - 04.2021
- Served as Primary Counselor in a 30-bed residential treatment setting, managing a caseload of 8–14 clients and delivering individualized treatment.
- Completed comprehensive clinical documentation including biopsychosocial assessments, treatment plans, progress notes, group notes, and crisis intervention reports in alignment with licensing and accreditation standards.
- Coordinated Utilization Review (UR) for assigned cases, working closely with the billing team to support medical necessity determinations and continued authorization of care.
- Received extensive training and clinical exposure to trauma-informed care, cognitive behavioral therapy (CBT), psychodrama, psychoanalytic theory, and anger management modalities, strengthening multidisciplinary treatment insight.
Chemical Dependency Technician
Bella Monte Recovery Center
07.2017 - 08.2019
- Supported daily residential operations including scheduling, transportation coordination, group assistance, and routine safety monitoring in a structured treatment setting.
- Performed regular property and safety inspections to ensure adherence to internal policies and regulatory standards.
- Worked across all shifts (Day, Mid, Swing, and NOC), maintaining operational consistency within a 24-hour treatment environment.
Behavioral Health Technician
Sovereign Health Group
05.2015 - 07.2017
- Provided direct supervision and safety monitoring for a dual-diagnosis residential population within a structured treatment environment.
- Observed and documented client self-administration of medications in accordance with facility protocol and regulatory standards.
- Conducted routine facility audits and coordinated daily transportation and external appointments to support continuity of care.
Education
Bachelor of Arts - Social Work
California State University, San Bernardino
Palm Desert, CA05.2026
Associate of Arts - Psychology
College of The Desert
Palm Desert, CA05.2024
Certificate - Alcohol & Drug Addiction Counseling (AOD)
California Nurses Educational Institute (CNEI)
Rancho Mirage, CA08.2019
Skills
- Operational Leadership & Organizational Growth
- Financial Oversight, Budgeting, & Cost Control
- Regulatory Compliance & Accreditation
- Cross-Department Leadership & Team Alignment
- Strategic Growth, Referral Development & Revenue Support
- Capital Expansion & Infrastructure Development
Certification
- Certified Alcohol and Drug Counselor II (CADC-II)
- Internationally Certified Alcohol and Drug Counselor (ICADC)
- Certified Anger Management Specialist-II (CAMS-II)
- Certified First Responder Counselor (CFRC)
- Mental Health First Aid
- First Aid/CPR/AED Instructor Certification (American Red Cross)
- Adult First Aid/CPR/AED Certification
Timeline
Director of Operations
ABC Recovery Center, Inc.
06.2022 - Current
Program Director
Bella Monte Recovery Center
11.2021 - 06.2022
Business Development Representative
Bella Monte Recovery Center
06.2021 - 11.2021
Admissions Coordinator
Bella Monte Recovery Center
04.2020 - 06.2021
Substance Abuse Counselor
Bella Monte Recovery Center
08.2019 - 04.2021
Chemical Dependency Technician
Bella Monte Recovery Center
07.2017 - 08.2019
Behavioral Health Technician
Sovereign Health Group
05.2015 - 07.2017
Bachelor of Arts - Social Work
California State University, San Bernardino
Associate of Arts - Psychology
College of The Desert
Certificate - Alcohol & Drug Addiction Counseling (AOD)
California Nurses Educational Institute (CNEI)
Board Experience
Advisory Board Member - California Nurses Educational Institute (CNEI)
2020-Current
Board Secretary - ABC Recovery Center, Inc.
2022-Current