Brock Jenikovsky
La Quinta
Summary
Results-driven Director of Operations with expertise in operational efficiency, vendor management, and program development. Proven track record of executing large-scale projects while enhancing team collaboration and strategic planning.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
ABC Recovery Center, Inc.
Indio, CA
06.2022 - Current
- Provide senior operational leadership for a 75-bed nonprofit behavioral health organization offering a full continuum of care, ensuring departments operate efficiently, remain compliant, and meet financial and service benchmarks.
- Led procurement strategy, quality-control oversight, design coordination, and operational integration for a $30 million state-funded expansion project (Behavioral Health Continuum Infrastructure Program – California Department of Health Care Services), adding 120 beds across seven newly constructed commercial buildings.
- Oversee budgeting, resource allocation, and P&L performance while negotiating and implementing a strategic Group Purchasing Organization (GPO) partnership that generated over 10% cost savings across multiple purchasing categories and elevated vendor standards.
- Direct multi-department operations including IT, culinary services, environmental services, and reception, advancing cross-functional initiatives that improve workflow efficiency and service delivery.
- Develop and formalize policies and procedures to ensure sustained compliance with DHCS licensing standards, CARF accreditation requirements, and county regulatory mandates.
- Serve as Lead Safety Officer, overseeing enterprise-wide risk management, regulatory training, emergency preparedness planning, and workplace safety compliance programs.
Program Director
Bella Monte Recovery Center
Desert Hot Springs, CA
11.2021 - 06.2022
- Held executive-level accountability for program operations, departmental leadership, and regulatory compliance, serving as the senior on-site authority for organizational performance.
- Led strategic planning, risk management, and program development initiatives to strengthen operational structure and long-term sustainability.
- Secured a three-year CARF reaccreditation through successful completion of a comprehensive audit, supported by the development and implementation of compliant policies, procedures, and quality assurance systems.
- Supervised a multidisciplinary staff and alcohol and drug addiction counseling practicum students, establishing structured training standards, performance oversight, and regulatory alignment.
Business Development Representative
Bella Monte Recovery Center
Desert Hot Springs, CA
06.2021 - 11.2021
- Served as the sole business development lead, building and managing strategic referral relationships with healthcare providers, payers, and community partners to drive census growth and revenue stability.
- Designed and implemented the organization’s Customer Relationship Management (CRM) system to formalize referral tracking, improve pipeline visibility, and strengthen data-informed growth strategy.
- Led brand and market positioning initiatives, including website redesign, marketing collateral development, social media strategy, and digital content creation aligned with organizational objectives.
- Represented the organization at industry conferences, networking events, and clinical in-services, expanding referral networks and strengthening external partnerships.
Admissions Coordinator
Bella Monte Recovery Center
Desert Hot Springs, CA
04.2020 - 06.2021
- Directed all aspects of the admissions and intake process as the sole point of contact, overseeing client screening, placement coordination, and payer verification to ensure appropriate level-of-care alignment.
- Partnered with medical, clinical, billing, and Utilization Review teams to support continuity of care and front-end revenue-cycle integrity.
- Refined admissions workflows and intake protocols, contributing to multiple record-setting revenue months, including the second highest grossing month in company history.
- Led weekly cross-functional meetings with business development, marketing, and UR departments to align census strategy, streamline conversion processes, and support revenue stabilization.
Substance Abuse Counselor
Bella Monte Recovery Center
Desert Hot Springs, CA
08.2019 - 04.2021
- Served as Primary Counselor in a 30-bed residential treatment setting, managing a caseload of 8–14 clients and delivering individualized treatment.
- Completed comprehensive clinical documentation including biopsychosocial assessments, treatment plans, progress notes, group notes, and crisis intervention reports in alignment with licensing and accreditation standards.
- Coordinated Utilization Review (UR) for assigned cases, working closely with the billing team to support medical necessity determinations and continued authorization of care.
- Received extensive training and clinical exposure to trauma-informed care, cognitive behavioral therapy (CBT), psychodrama, psychoanalytic theory, and anger management modalities, strengthening multidisciplinary treatment insight.
Chemical Dependency Technician
Bella Monte Recovery Center
Desert Hot Springs, CA
07.2017 - 08.2019
- Supported daily residential operations including scheduling, transportation coordination, group assistance, and routine safety monitoring in a structured treatment setting.
- Performed regular property and safety inspections to ensure adherence to internal policies and regulatory standards.
- Worked across all shifts (Day, Mid, Swing, and NOC), maintaining operational consistency within a 24-hour treatment environment.
Behavioral Health Technician
Sovereign Health Group
Palm Desert, CA
05.2015 - 07.2017
- Provided direct supervision and safety monitoring for a dual-diagnosis residential population within a structured treatment environment.
- Observed and documented client self-administration of medications in accordance with facility protocol and regulatory standards.
- Conducted routine facility audits and coordinated daily transportation and external appointments to support continuity of care.
Education
Bachelor of Arts - Social Work
California State University, San Bernardino
Palm Desert, CA05.2026
Associate of Arts - Psychology
College of The Desert
Palm Desert, CA05.2024
Certificate - Alcohol & Drug Addiction Counseling (AOD)
California Nurses Educational Institute (CNEI)
Rancho Mirage, CA08.2019
Skills
- Operational Leadership & Organizational Growth
- Financial Oversight, Budgeting, & Cost Control
- Regulatory Compliance & Accreditation
- Cross-Department Leadership & Team Alignment
- Strategic Growth, Referral Development & Revenue Support
- Capital Expansion & Infrastructure Development
Certification
- Certified Alcohol and Drug Counselor II (CADC-II)
- Internationally Certified Alcohol and Drug Counselor (ICADC)
- Certified Anger Management Specialist-II (CAMS-II)
- Certified First Responder Counselor (CFRC)
- Mental Health First Aid
- First Aid/CPR/AED Instructor Certification (American Red Cross)
- Adult First Aid/CPR/AED Certification
Timeline
Director of Operations
ABC Recovery Center, Inc.
06.2022 - Current
Program Director
Bella Monte Recovery Center
11.2021 - 06.2022
Business Development Representative
Bella Monte Recovery Center
06.2021 - 11.2021
Admissions Coordinator
Bella Monte Recovery Center
04.2020 - 06.2021
Substance Abuse Counselor
Bella Monte Recovery Center
08.2019 - 04.2021
Chemical Dependency Technician
Bella Monte Recovery Center
07.2017 - 08.2019
Behavioral Health Technician
Sovereign Health Group
05.2015 - 07.2017
Bachelor of Arts - Social Work
California State University, San Bernardino
Associate of Arts - Psychology
College of The Desert
Certificate - Alcohol & Drug Addiction Counseling (AOD)
California Nurses Educational Institute (CNEI)
Board Experience
Advisory Board Member - California Nurses Educational Institute (CNEI)
2020-Current
Board Secretary - ABC Recovery Center, Inc.
2022-Current