Brock Hargreaves
Vancouver
Summary
A dedicated and loyal Security Supervisor with a focus on team moral and safety, with a desire to improve team cohesion and efficiency who's years of experience in team environments has cemented the knowledge that trust and honest communication are foundational to running a team. Well-versed in providing personal protection and asset transportation. Skilled at dealing with interpersonal relations and trouble shooting, I'm an advocate for effective communication. Always striving to better myself and those on my team while setting an example in professional conduct and common sense. Understands that everything can be a learning opportunity when viewed with the right mindset.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Close Protection Officer
BlackStar
09.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Was the Personal Protection for Rodger Federer during the 2023 Laver Cup
Security Supervisor
Gateway Casinos
09.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers, managed scheduling alterations, and performance evaluations.
- Monitored and maintained team moral with an emphasis on mental health
Security Supervisor
Parq Vancouver
02.2020 - 08.2022
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets
- Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate
- Recorded incident reports with detailed accounts of occurrences
- Developed improved training methods with focus on public safety and officer awareness
- Trained new employees to a high standard
- Monitored and maintained team moral with an emphasis on mental health
- Oversaw team of security officers and managed scheduling and performance evaluations.
Mobile Security Officer
Securiguard
04.2020 - 07.2021
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to ensure the integrity of sites and to aid local populations in returning to normal life.
- Remained calm, assertive and mindful to maintain critical thinking and problem solving skills during stressful situations.
- Interacted assertively but non-confrontationally with all levels of personnel and general public.
- Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
- Responded quickly to emergency situations to assess and deflect issues.
Security Officer
Parq Vancouver
10.2017 - 02.2020
- Exercised patience when dealing with verbally and physically aggressive patrons, effectively preventing escalation and in more cases, de-escalating the situation.
- Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
- Provided security for patrons with large payouts to hotel rooms, vehicles or off casino property.
- Utilized well-developed interpersonal and communication talents to work well with people of all backgrounds, including upper management, fellow team members and casino patrons.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
First Aid Attendant
Parq Vancouver
10.2017 - 10.2020
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Cleaning Technician
Men In Kilts
09.2015 - 12.2016
- Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
- Provided observations, took measurements and performed tests at various stages according to quality control plan.
- Converted community contacts into potential clients through networking, consistency and credibility.
- Trained and coached new employees while maintaining a high level of customer service and service quality
First Aid Director
Folklore Contracting
05.2012 - 08.2014
- Developed recommendations to reduce hazards by improving gear, behaviors and procedures
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage
- Obtained client medical history, including medication information, symptoms and allergies
- Transported patients over difficult terrain both on my own and leading a team
Education
High School Diploma -
Cowichan Secondary School
Duncan, BCAssociate of Arts - Acting For Film And Television
Victoria Academy Of The Dramatic Arts
Victoria06.2013
Welding Level C - Welding Foundation
BCIT
Vancouver, BCSkills
- Security team management
- Prevention of Criminal Activity
- Security Camera Monitoring
- Emergency management
- Conflict resolution techniques
- Verbal Judo
- Risk analysis training
- Superior customer service
- Strong Communication skills
Certification
- Gaming Security Officer License
- BST License
- AST License
- Certified Protection Officer (CPO) certified through the IBBSA
- Class 5 with Air
- GAMW Certified
Timeline
Close Protection Officer
BlackStar
09.2023 - Current
Security Supervisor
Gateway Casinos
09.2022 - Current
Mobile Security Officer
Securiguard
04.2020 - 07.2021
Security Supervisor
Parq Vancouver
02.2020 - 08.2022
Security Officer
Parq Vancouver
10.2017 - 02.2020
First Aid Attendant
Parq Vancouver
10.2017 - 10.2020
Cleaning Technician
Men In Kilts
09.2015 - 12.2016
First Aid Director
Folklore Contracting
05.2012 - 08.2014
High School Diploma -
Cowichan Secondary School
Associate of Arts - Acting For Film And Television
Victoria Academy Of The Dramatic Arts
Welding Level C - Welding Foundation
BCIT
- Gaming Security Officer License
- BST License
- AST License
- Certified Protection Officer (CPO) certified through the IBBSA
- Class 5 with Air
- GAMW Certified
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