Brock Hanson

Managed after-hours maintenance by utilizing technical skills in RV repair for clients who had trailers stationed permanently.

• Provided on-site diagnostics and troubleshooting for electrical, plumbing, and mechanical systems.

• Offered emergency repair services during non-traditional business hours.

• Managed scheduling and customer communication independently.

• Maintained high customer satisfaction through prompt and efficient service.

• Managed the daily operations of the Parts and Service Department, overseeing service scheduling, parts sales, and customer relations to ensure smooth workflows and exceptional service delivery
• Acted as Service Advisor, consulting with customers to assess service needs, provide accurate estimates, and coordinate repair timelines to maximize satisfaction and retention
• Performed as Service Writer, documenting repair orders, communicating repair progress, and ensuring accurate billing
• Handled parts sales and inventory management, sourcing parts, and tracking inventory levels
• Delivered exceptional customer service, addressing inquiries, resolving complaints, and maintaining strong client relationships to drive repeat business
• Assisted customers in identifying the right parts and accessories to suit their RV needs, contributing to increased parts department revenue
• Coordinated with technicians and suppliers to streamline repair processes, improve efficiency, and reduce turnaround times
• Served as a liaison between customers, technicians, and vendors, ensuring clear communication and timely resolution of service concerns

• Inspecting RVs to diagnose mechanical, electrical, plumbing, and structural issues
• Troubleshooting and repairing both AC/DC electrical systems, including wiring, lighting, and battery-related concerns
• Conducting plumbing repairs, such as fixing leaks and maintaining water systems, toilets, sinks, and showers
• Troubleshooting and repairing propane gas systems while maintaining safety standards
• Installing required wiring, brake control, and hitching systems on tow vehicles
• Troubleshooting, diagnosing, and repairing appliances like refrigerators, stoves, air conditioning units, furnaces, and water heaters
• Replacing damaged body components such as rubber roofing and siding
• Repairing structural damages such as framing, floors, roofs, and slide out systems
• Installing and replacing accessories such as awnings, patio rooms, and other miscellaneous upgrades
• Conducted pre-delivery inspections to ensure RVs meet safety and quality standards before customer delivery
• Performing preventative maintenance while also providing customers with information on proper operation and maintenance of their RV systems
• Maintaining detailed records of repairs, parts replaced, and service history
• Operated a skid steer to move trailers and complete yard maintenance like spreading and grading gravel, or snow removal
• Delivering trailers to camp sites and setting-up per customers standards, including placement for leveling unit, and proper connections