Brock Green
London,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
Work History
Bartender
The Mule London
London, ON
02.2023 - Current
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
Operations Manager
Advanced Level Homes
London, ON, ON
09.2020 - 02.2023
- Convinced clients to purchase products or services by following persuasive script.
- Explained products and prices to customers, demonstrating use of products.
- Ordered or purchased supplies to maintain optimum inventory.
- Resolved customer concerns and promptly answered inquiries to maintain satisfaction.
- Explained the benefits of purchasing the product compared to competitors' offerings.
Internet Sales Agent
Bell
Windsor, ON
04.2019 - 08.2020
- Achieved or surpassed sales quotas by as much as 50%.
- Developed a rapport with potential customers by engaging in friendly conversation.
- Achieved established sales targets by generating new customer accounts.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Developed new leads each day at or above quotas.
Skills
- Field Sales
- Leadership
- Interpersonal Skills
- Cold Calling
- Time Management
- Product Knowledge
References
References available upon request.
Timeline
Bartender
The Mule London
02.2023 - Current
Operations Manager
Advanced Level Homes
09.2020 - 02.2023
Internet Sales Agent
Bell
04.2019 - 08.2020
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