Brkti Russom
Calgary,AB
Summary
Dynamic and dedicated professional with a strong work ethic, honed at coach Bus, where I enhanced team productivity and customer satisfaction. Skilled in time management and organization, I excel in creating efficient operations and delivering excellent customer service, ensuring a positive experience for all guests.
Overview
4
4
years of professional experience
Work History
Bus Crew Member
Coach Bus
02.2023 - 10.2024
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Supervisor
Joy Restaurant
01.2021 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Education
Associate of Arts - Banking And Finance
Collage of Business And Economies Halhale
Halhale,Eritrea07-2012
Skills
- Time management
- Flexible schedule
- Multitasking and organization
- Dedication
- Strong work ethic
- Adaptability
- Excellent customer service
- Cleanliness
- Organization
- Efficient operations
- Positive customer experience Cleaning
Timeline
Bus Crew Member
Coach Bus
02.2023 - 10.2024
Supervisor
Joy Restaurant
01.2021 - 01.2023
Associate of Arts - Banking And Finance
Collage of Business And Economies Halhale
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