Brittny Kenaley
Joshua Tree
Summary
Dynamic Customer Success professional with a strong track record in providing tailored support and solutions nationwide. Skilled in managing multiple projects while enhancing customer satisfaction and fostering loyalty. Recognized for self-motivation, adaptability, and effective communication. Eager to apply my skills in a remote role to drive positive outcomes and support organizational success.
Overview
10
10
years of professional experience
Work History
Healthcare Recruiter
Stability Healthcare
05.2023 - 04.2024
- Achieved highest TOA in the May Class and top customer satisfaction by securing five placements in one week, addressing client needs effectively.
- Maintained a 5-star Glassdoor rating and received positive feedback, demonstrating a strong commitment to service excellence.
- Fostered collaboration with Account Managers to align on goals and proactively resolved operational issues, enhancing client relationships.
Southern California Market Manager
Caymus Vineyards
10.2020 - 06.2023
- Collaborated with sales leaders to enhance distributor partnerships and boost sales across the WFW portfolio.
- Developed strong relationships with key accounts like Waldorf Astoria and Hilton, effectively conveying brand stories and delivering exceptional service.
- Analyzed market trends for informed decision-making and organized large-scale events in Southern California to strengthen brand presence.
Account Manager
The Estates Group
01.2019 - 10.2020
- Achieved 101.5% quota attainment by focusing on high-end, small production wines and enhancing wine education.
- Expanded territory by establishing 21 new accounts, managing a total of 168 accounts, and increasing revenue by $346K in the first year.
- Managed and trained 17 representatives across three divisions, providing ongoing education to improve sales effectiveness and overseeing a $3 million portfolio.
On Premise Sales Representative
Young's Market Company
11.2016 - 01.2019
- Delivered exemplary service to high-profile accounts, fostering consistent referrals and strong client relationships.
- Achieved $300K in territory growth with a 100% quota attainment while managing a portfolio of 61 accounts exceeding $2M annually.
- Recognized for consistently exceeding quota expectations by 10-20% and establishing loyalty through effective client engagement and education.
Lead Bartender
Standard Hotel
07.2014 - 11.2016
- Collaborated with the Director of Food and Beverage on cocktail menus and events to enhance guest experiences.
- Managed inventory for compliance while ensuring high service levels.
- Anticipated guest needs, fostering strong relationships to boost customer satisfaction.
Education
High School Diploma -
Central High School
Central, LA01-2006
Scholarship Student - Dance
Edge Performing Arts Center
Los Angeles, CA01-2008
Skills
- Customer Service & Satisfaction
- Account Management
- Relationship Building
- Negotiation
- Conflict Resolution
- Goal-Oriented
- Strong Work Ethic
- Multitasking & Time Management
- Organization & Detail-Oriented
- Presentations & Cold Calling
- Microsoft Office
Timeline
Healthcare Recruiter
Stability Healthcare
05.2023 - 04.2024
Southern California Market Manager
Caymus Vineyards
10.2020 - 06.2023
Account Manager
The Estates Group
01.2019 - 10.2020
On Premise Sales Representative
Young's Market Company
11.2016 - 01.2019
Lead Bartender
Standard Hotel
07.2014 - 11.2016
High School Diploma -
Central High School
Scholarship Student - Dance
Edge Performing Arts Center
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