Summary
Overview
Work History
Education
Skills
Timeline
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Brittny Embrey

Madera

Summary

Detail-oriented and client-focused professional with combined experience as a Customer Account Coordinator and Benefits Administrator. Adept at managing customer relationships, resolving issues efficiently, and ensuring a high level of client satisfaction. Skilled in administering employee benefits programs, streamlining processes, and maintaining regulatory compliance. Known for strong communication, organizational skills, and a proactive, adaptable approach to supporting both customers and internal teams. A collaborative team player committed to delivering results and continuous improvement.

Overview

10
10
years of professional experience

Work History

Customer Account Coordinator

Georgia Pacific Packaging
10.2023 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Collaborated with IT department to resolve system-related issues impacting financial reporting capabilities efficiently.
  • Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed high volume of invoices through effective prioritization, organization, and time management skills.

Team Lead Benefits Administrator

Healthcomp Insurance
10.2020 - 10.2023
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
  • Examined claims forms and other records to determine insurance coverage.
  • Ensured timely processing of life event changes, diligently updating employee records as needed.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Evaluated timecards for accuracy on regular and overtime hours.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.

Team Lead Customer Service Representative

Sante Health Insurance
07.2019 - 01.2020
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Verified insurance claims and determined fair amount for settlement.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Managed continuous enrollment processes, as well as yearly enrollment periods.
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.

Office Assistant I

County of Fresno
01.2019 - 07.2019
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Identified community resources to support clients.
  • Coordinated with social, public, and welfare agencies to obtain and provide client information.
  • Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
  • Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.

Mail Record Clerk

Sante Health Insurance
07.2017 - 01.2019
  • Proactively addressed potential roadblocks in the claims review process, maintaining open lines of communication with customers throughout their case resolution journey.
  • Reduced claim resolution times through thorough documentation and efficient workflow management.
  • Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
  • Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
  • Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.

Benefit Administrator

Go Express Logistics LLC
06.2015 - 07.2017
  • Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
  • Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
  • Implemented a warehouse organization system that increased storage capacity and accessibility.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.

Education

Bachelor of Arts - Business Management

Fresno Pacific University
Fresno, CA
05.2024

Associate of Arts - Business Administration

Fresno City College
Fresno, CA
05.2022

Skills

  • Benefits program administration
  • HR Coordinator
  • Transportation coordination
  • Packaging
  • Effective leadership
  • Client support
  • Warehouse
  • Experienced in QuickBooks software
  • Analytical reasoning
  • HIPAA compliance knowledge
  • Effective team collaboration
  • Inventory control
  • Payroll administration
  • Invoice management
  • Accounts receivable processing
  • Proficient in Microsoft Teams
  • Proficient in Microsoft Word
  • Proficient in Microsoft Outlook
  • Excel spreadsheet analysis
  • PPO and HMO insurance expertise

Timeline

Customer Account Coordinator

Georgia Pacific Packaging
10.2023 - Current

Team Lead Benefits Administrator

Healthcomp Insurance
10.2020 - 10.2023

Team Lead Customer Service Representative

Sante Health Insurance
07.2019 - 01.2020

Office Assistant I

County of Fresno
01.2019 - 07.2019

Mail Record Clerk

Sante Health Insurance
07.2017 - 01.2019

Benefit Administrator

Go Express Logistics LLC
06.2015 - 07.2017

Bachelor of Arts - Business Management

Fresno Pacific University

Associate of Arts - Business Administration

Fresno City College

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Brittny Embrey