Brittny Embrey
Madera
Summary
Detail-oriented and client-focused professional with combined experience as a Customer Account Coordinator and Benefits Administrator. Adept at managing customer relationships, resolving issues efficiently, and ensuring a high level of client satisfaction. Skilled in administering employee benefits programs, streamlining processes, and maintaining regulatory compliance. Known for strong communication, organizational skills, and a proactive, adaptable approach to supporting both customers and internal teams. A collaborative team player committed to delivering results and continuous improvement.
Overview
10
10
years of professional experience
Work History
Customer Account Coordinator
Georgia Pacific Packaging
10.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Collaborated with IT department to resolve system-related issues impacting financial reporting capabilities efficiently.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Managed high volume of invoices through effective prioritization, organization, and time management skills.
Team Lead Benefits Administrator
Healthcomp Insurance
10.2020 - 10.2023
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Maintained strict compliance with HIPAA regulations, safeguarding patient confidentiality at all times.
- Examined claims forms and other records to determine insurance coverage.
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Maintained human resources information system and kept employee files up to date and accurate.
- Evaluated timecards for accuracy on regular and overtime hours.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
Team Lead Customer Service Representative
Sante Health Insurance
07.2019 - 01.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Verified insurance claims and determined fair amount for settlement.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Managed continuous enrollment processes, as well as yearly enrollment periods.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
Office Assistant I
County of Fresno
01.2019 - 07.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Identified community resources to support clients.
- Coordinated with social, public, and welfare agencies to obtain and provide client information.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Gathered information from mental and physical health and educational records to make recommendations and determine appropriate care plans.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
Mail Record Clerk
Sante Health Insurance
07.2017 - 01.2019
- Proactively addressed potential roadblocks in the claims review process, maintaining open lines of communication with customers throughout their case resolution journey.
- Reduced claim resolution times through thorough documentation and efficient workflow management.
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
Benefit Administrator
Go Express Logistics LLC
06.2015 - 07.2017
- Assisted employees with benefits-related inquiries, ensuring prompt resolutions and increased satisfaction levels.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
- Supported payroll department by verifying accuracy of deduction amounts for various benefit plans prior to each pay period processing cycle.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Managed annual open enrollment process, coordinating efforts across departments to ensure a smooth experience for all employees.
- Facilitated seamless onboarding experiences for new hires by providing comprehensive benefits orientation sessions.
- Implemented a warehouse organization system that increased storage capacity and accessibility.
- Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
- Fostered relationships with vendors to secure better pricing and terms, enhancing profitability.
- Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
Education
Bachelor of Arts - Business Management
Fresno Pacific University
Fresno, CA05.2024
Associate of Arts - Business Administration
Fresno City College
Fresno, CA05.2022
Skills
- Benefits program administration
- HR Coordinator
- Transportation coordination
- Packaging
- Effective leadership
- Client support
- Warehouse
- Experienced in QuickBooks software
- Analytical reasoning
- HIPAA compliance knowledge
- Effective team collaboration
- Inventory control
- Payroll administration
- Invoice management
- Accounts receivable processing
- Proficient in Microsoft Teams
- Proficient in Microsoft Word
- Proficient in Microsoft Outlook
- Excel spreadsheet analysis
- PPO and HMO insurance expertise
Timeline
Customer Account Coordinator
Georgia Pacific Packaging
10.2023 - Current
Team Lead Benefits Administrator
Healthcomp Insurance
10.2020 - 10.2023
Team Lead Customer Service Representative
Sante Health Insurance
07.2019 - 01.2020
Office Assistant I
County of Fresno
01.2019 - 07.2019
Mail Record Clerk
Sante Health Insurance
07.2017 - 01.2019
Benefit Administrator
Go Express Logistics LLC
06.2015 - 07.2017
Bachelor of Arts - Business Management
Fresno Pacific University
Associate of Arts - Business Administration
Fresno City College