Brittny Embrey
Fresno
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
9
9
years of professional experience
Work History
Account Manager
Georgia Pacific (Hybrid)
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Team Lead Customer Contact Specialist/Sales
Healthcomp (Remote)
10.2020 - 10.2023
- Some of the tasks are verifying HIPAA, medical records, providing benefits, data entry, emails, and claim adjustments
- Taking inbound and outbound calls for PPO/HMO and address any concerns for insurance or provider offices.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Team Lead Customer Service Representative
Sante Health
07.2019 - 01.2020
- This requires verifying HIPPA, claim adjustments, data entry, spreadsheets, emails, and HMO calls (inbound/outbound)
- The call volume for this position is 100 calls a day.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Office Assistant I
County of Fresno
01.2019 - 07.2019
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- The responsibilities of this position are knowing how to operate modern office equipment including software, computer hardware, and web-based applications
- Some other tasks require communication, emailing, and projects with deadlines.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Mail Record Clerk
Sante Health
03.2018 - 01.2019
- This position requires a lot of communication and concentration
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Some of the responsibilities are opening mail, filing, organizing insurance, forming spreadsheets, and having it prepared for the next step
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- This job is very repetitive and a deadline to meet every single day
- This is verifying AS400 and identifying which insurances it should be categorized with.
Clerk
IRS
01.2018 - 03.2018
- The responsibilities for this job are hands-on job and required an eye for detail and specific filing
- Some of the skills that are required are communication, filing, opening mail, maintaining records, and verifying tax returns.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Receptionist
Go Express LLC
06.2015 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Some of the tasks are billing, payroll, filing, QuickBooks, Outlook Email, and verifying employee truck logs
- Communicating with any customers in the offices and addressing concerns with vendors
- This requires 10-key, 45 WPM, data entry, and bookkeeping
- Overlooking the office to address any concerns with paychecks, logs, and pricing.
Education
Bachelors - Business Management
Fresno Pacific University
05.2024
Associates - Business Administration
Fresno City College
05.2022
Skills
- Account Management
- Customer Service
- QuickBooks
- HIPAA
- Medical Records
- AS400
- Invoicing
- Billing
- EDI
- Microsoft Teams, Word, & Excel
- Payroll
- Call Center
- Microsoft Outlook
- Excel Spreadsheet
- PPO/HMO Insurance
- ICD 10
- Teamwork and Collaboration
- Client Relations
- Strategic Planning
- Account oversight
- Documentation And Reporting
- Strategic Account Planning
References
- Lynette Gonzalez, (801)603-8240, Wells Fargo Representative, 8
- Jennifer Cantu, (559) 977-9149, PGE Customer Service, 10
- Tammy McKinney, (559) 355-3114, Central Unified School Bus Driver Manager, 6
Timeline
Account Manager
Georgia Pacific (Hybrid)
10.2023 - Current
Team Lead Customer Contact Specialist/Sales
Healthcomp (Remote)
10.2020 - 10.2023
Team Lead Customer Service Representative
Sante Health
07.2019 - 01.2020
Office Assistant I
County of Fresno
01.2019 - 07.2019
Mail Record Clerk
Sante Health
03.2018 - 01.2019
Clerk
IRS
01.2018 - 03.2018
Receptionist
Go Express LLC
06.2015 - 07.2017
Bachelors - Business Management
Fresno Pacific University
Associates - Business Administration
Fresno City College
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