Brittneyrae Pesina
Newhall
Summary
Assistant Property Manager with a strong team player proven track record at Sierra Corporation, enhancing operational efficiency and tenant satisfaction. Excelled in Customer service and time management.
Overview
7
7
years of professional experience
Work History
Property Manager
Sierra Corporation
01.2022 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Property Management Assistant
Wall street Property Managment
01.2020 - 12.2020
- Prepared and submitted monthly tenant visit logs.
- Worked on Appfolio to record maintenance issues and payments.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Office Manager
Bjs Printing
01.2018 - 12.2019
- Focused on customer service and Sales to make sure are goals were being met.
- Coached, developed and motivated team
- Established relationships with key clients, while maintaining existing customer base.
- Verified all due invoices were paid and kept track of outstanding invoices so they can be followed by mail and phone.
Education
Diploma
San Fernando High School
01-2008
Associate of Arts - General Studies
Los Angeles Pierce College
Skills
- Customer Service
- Administrative tasks
- Work order monitoring
- Debt control
- Property accountability
- Accounting operations
Timeline
Property Manager
Sierra Corporation
01.2022 - Current
Property Management Assistant
Wall street Property Managment
01.2020 - 12.2020
Office Manager
Bjs Printing
01.2018 - 12.2019
Diploma
San Fernando High School
Associate of Arts - General Studies
Los Angeles Pierce College
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