Brittney Wilson
Palmdale
Summary
Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.
Overview
16
16
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Customer Service Manager
Wrights Cabinets
Palmdale
03.2009 - Current
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Monitored staff performance to ensure adherence to customer service standards.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Gymnastics Coach
Genesis Gymnastics
Lancaster
01.2012 - 04.2023
- Modified instruction depending upon age group and skill level of participants.
- Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
- Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Instructed athletes on proper techniques, safety measures and rules of the sport.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Enforced rules of conduct among athletes both on the field and off the field.
- Collaborated with other coaches to develop effective strategies for upcoming competitions.
- Communicated regularly with parents about their child's progress.
- Created a safe and supportive environment for athletes to practice their skills.
- Assisted with administrative tasks such as scheduling events, ordering supplies and managing budgets.
- Established injury prevention protocols and conducted regular safety drills to minimize risk.
- Readied team to compete in tournaments and other special events.
- Led gymnastics camps and clinics, introducing young athletes to the sport and fostering a positive team environment.
- Evaluated athletes' skills and reviewed performance records to determine fitness and potential in gymnast.
- Maintained up-to-date knowledge of gymnastics rules and judging criteria, ensuring athletes are prepared for competition.
Education
GED
Lancaster, CaliforniaSkills
- Customer relationship management
- Conflict resolution
- Performance monitoring
- Communication skills
- Decision making
- Feedback collection
- Training and coaching
- Excellent time management skills
- Conflict management
Certification
- Professional USAG gymnastics coach
Timeline
Gymnastics Coach
Genesis Gymnastics
01.2012 - 04.2023
Customer Service Manager
Wrights Cabinets
03.2009 - Current
GED