Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Brittney Wilson

Palmdale

Summary

Customer-focused professional with successful several-year career in industry. Dynamic and successful at applying skills in busy environments.

Overview

16
16
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification

Work History

Customer Service Manager

Wrights Cabinets
Palmdale
03.2009 - Current
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Maintained accurate records of customers' interactions with the company in order to provide better future services.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.

Gymnastics Coach

Genesis Gymnastics
Lancaster
01.2012 - 04.2023
  • Modified instruction depending upon age group and skill level of participants.
  • Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
  • Conducted regular evaluations to assess student progress, identify areas for improvement and adjust training plans accordingly.
  • Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
  • Instructed athletes on proper techniques, safety measures and rules of the sport.
  • Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
  • Enforced rules of conduct among athletes both on the field and off the field.
  • Collaborated with other coaches to develop effective strategies for upcoming competitions.
  • Communicated regularly with parents about their child's progress.
  • Created a safe and supportive environment for athletes to practice their skills.
  • Assisted with administrative tasks such as scheduling events, ordering supplies and managing budgets.
  • Established injury prevention protocols and conducted regular safety drills to minimize risk.
  • Readied team to compete in tournaments and other special events.
  • Led gymnastics camps and clinics, introducing young athletes to the sport and fostering a positive team environment.
  • Evaluated athletes' skills and reviewed performance records to determine fitness and potential in gymnast.
  • Maintained up-to-date knowledge of gymnastics rules and judging criteria, ensuring athletes are prepared for competition.

Education

GED
Lancaster, California

Skills

  • Customer relationship management
  • Conflict resolution
  • Performance monitoring
  • Communication skills
  • Decision making
  • Feedback collection
  • Training and coaching
  • Excellent time management skills
  • Conflict management

Certification

  • Professional USAG gymnastics coach

Timeline

Gymnastics Coach

Genesis Gymnastics
01.2012 - 04.2023

Customer Service Manager

Wrights Cabinets
03.2009 - Current

GED

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Brittney Wilson