Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Brittney Williams

Redlands

Summary

A Dedicated Business Professional with a proven successful track record advocating for the needs of the homeless population and/or persons who struggle with mental health disabilities. 10+ years commitment to providing support, assistance, and guidance to impoverished people overcome their struggles and become productive members of society.

Seasoned professional with experience running local and regional routes while exceeding profit goals. Skillfully maintains knowledge to inform customers and expand sales. Organizes accounts and paperwork to promote optimal business operations and customer satisfaction.

Overview

19
19
years of professional experience

Work History

Driver

Lyft/Uber
12.2023 - Current
  • Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
  • Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Operated a variety of vehicles safely in diverse weather conditions.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
  • Participated in training sessions regarding safe driving practices and defensive driving techniques.
  • Managed time effectively to meet tight delivery deadlines.
  • Reported any vehicle malfunctions or accidents immediately to management.
  • Inspected vehicles for mechanical items and safety issues prior to operating them.
  • Completed necessary paperwork and documentation for deliveries.
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered packages to customers in a timely and efficient manner.
  • Loaded and unloaded merchandise efficiently to meet demanding route targets.
  • Demonstrated professional conduct with clients to deliver outstanding customer service.
  • Followed routes assigned by dispatchers to meet delivery objectives.
  • Assisted with loading and unloading freight when necessary.
  • Checked vehicle after shift for damage.

Residential Service Coordinator

PATH/Step Up On Second
Los Angeles/San Bernardino
02.2021 - 04.2022
  • Motivational coach to clients who suffer from emotional distress or other mental illnesses.
  • Encouraged clients to develop individual service plans, and goals to help maintain their housing.
  • Supported clients in developing communicative skills to use when communicating with property managers, and the community.
  • Managed caseload of 50+ clients providing case management services: independent living skills, different coping mechanisms, and emotional supportive services and techniques.
  • Interceded on behalf of client to ensure housing is maintained.
  • Worked closely with Property Manager to ensure resident can adequately sustain responsibilities included with maintaining housing.
  • Provided resources to clients that are available in community for supportive services.
  • Performed administrative duties that aid to supporting clients maintain their housing.
  • Organized special events designed to promote positive interactions among residents and staff members.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Established relationships with community partners to facilitate access to resources for residents.
  • Served as a role model by demonstrating effective problem-solving skills when faced with difficult situations involving clients or staff members.

ICMS Case Manager

Los Angeles, CA
09.2019 - 03.2021
  • Assisted clients with mental health disabilities to maintain housing voucher and gain independent living skills.
  • Coordinated efforts to get clients housed with various Housing Authorities: Brilliant Corner's, HACLA, and HaCola.
  • Coordinated with Landlords/owner's to stop evictions.
  • Assisted client(s) with financial literacy, securing employment, gaining organizational skills, maintaining scheduled appointments and implementing life goals.
  • Provided advocacy, mentoring, and resource coordination services to clients previously experiencing homelessness.

Medical Transportation Technician

Riverside County - Moreno Valley, CA
03.2010 - 09.2019
  • Transported patients who have mental health disabilities to and from various locations that include different psychiatric ward facilities, dialysis centers, hospitals, group homes, and locked facilities.
  • Maintained a good rapport with people experiencing homelessness, and patients within the Community.
  • Distributed flyers and promoted Community awareness and knowledge about this program and its services.
  • Obtained accurate information regarding patient's health condition.
  • Followed strict guidelines regarding patient laws, and regulations.
  • Assessed patients in a practical and logical manner before transport.
  • Performed day to day duties with little to no supervision while traveling to various locations and cities throughout Riverside County.

Coffee Shop Barista

Riverside County - Moreno Valley, CA
06.2008 - 03.2010
  • Greeted and assist customers with a warm and friendly attitude.
  • Increased efficiency in sales by coming up with new menu items.
  • Operated and handle the cash register accurately and proficiently.

Customer Service/Sales Associate

Mt. San Jacinto College - San Jacinto, CA
06.2006 - 06.2008
  • Operated the cash register efficiently and with accuracy.
  • Provided customer service in a professional manner.
  • Assisted and serve students that need help finding books and supplies.
  • Monitored inventory while maintaining a safe environment for students and staff.

Education

Bachelor of Arts - Psychology

Brandman University
Orange County, CA
01.2015

Associate of Arts - Social Behavioral Health

Mt. San Jacinto College
Mt San Jacinto, CA
01.2013

High School Diploma -

El Camino High School
Oceanside, CA

Skills

  • Customer service
  • Time management
  • Document management
  • Inventory management
  • Communication skills
  • Problem solving
  • Team collaboration
  • Conflict resolution
  • Strategic planning
  • Clean driving record
  • Safety management
  • Patience and tact
  • Revenue generation
  • Punctual and reliable

Volunteer Experience

  • Customer Service Volunteer, 07/01/05, Present, Omega Events, San Dimas, CA, Regulate and resolve customer concerns and complaints in a timely manner., Up-sell different tickets and promotions., Assist customers in seating location.
  • Food Drive Volunteer, 05/01/19, Food Distribution Center Rock Church, San Bernardino, CA, Assist social services in providing food to the community and local shelters.
  • Rock in the Streets Volunteer, Rock Church, San Bernardino, CA, Assist in providing food, clothes, and activities to communities in need.
  • Tri-City Medical Center Volunteer, 01/01/02, 01/01/06, Tri-City Medical Center, Oceanside, CA, E.R. Representative, Assessed patients and their needs, while restocking carts., Assisted with visitors as needed in the waiting area, while helping maintain the unit., Maternity Ward Representative, Assisted nurses at the birthing area, while assisting visitors in the waiting area., Made frequent runs to different units of the hospital to assist with administrative tasks., Information Desk Representative, Performed clerical duties such as answering phones and frequently ask questions., Assisted visitors with patient location., Dispatched calls from admitting and nursing for patient admissions and discharges.

Timeline

Driver

Lyft/Uber
12.2023 - Current

Residential Service Coordinator

PATH/Step Up On Second
02.2021 - 04.2022

ICMS Case Manager

Los Angeles, CA
09.2019 - 03.2021

Medical Transportation Technician

Riverside County - Moreno Valley, CA
03.2010 - 09.2019

Coffee Shop Barista

Riverside County - Moreno Valley, CA
06.2008 - 03.2010

Customer Service/Sales Associate

Mt. San Jacinto College - San Jacinto, CA
06.2006 - 06.2008

Bachelor of Arts - Psychology

Brandman University

Associate of Arts - Social Behavioral Health

Mt. San Jacinto College

High School Diploma -

El Camino High School
Brittney Williams