Brittney White
Moreno Valley
Summary
Organized customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Alongside outstanding active listening and multitasking abilities. Experienced non-medical Care Provider offering 2 years of expertise providing in-home care. Complete domestic duties, help patients with self-care and hygiene and provide companionship. Experienced working with children and elderly, with skill anticipating and proactively addressing client needs. Friendly and engaging with strong attention to detail.
Overview
12
12
years of professional experience
Work History
Caregiver
Home Instead Senior Care
01.2013 - 07.2015
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Customer Service
Community Center for Healthy Minds
07.2015 - 09.2016
- Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, and scheduling appointments
- Greeted persons entering establishment, determined the nature and purpose of visit, and directed or escorted them to specific destinations
- Scheduled appointments and maintained & updated appointment calendars
- Heard and resolved complaints from customers or the public
- Filed and maintained records
- Provided excellent customer service
- Managed customer inquiries and concerns
- Handled cash transactions accurately and efficiently.
Customer Service Representative
UnitedHealth Group
11.2016 - 03.2018
- Answered incoming and outgoing calls from patients regarding prescription benefits, benefit eligibility, plan usage, and claims or inquiries
- Documented vital information while addressing customer questions and concerns
- Provided accurate information about products and services to customers
- Resolved customer complaints in a timely manner to ensure customer satisfaction
- Managed internal resolution of claims exceptions and other issues, including overriding pharmacy claims edits and error messages
- Met performance goals in efficiency, call quality, customer satisfaction, first-call resolution, and attendance
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports
- Ensured excellent customer service by problem-solving and finding resolutions for customer issues.
American security corp
11.2019 - 08.2021
- Conducted daily security patrols of assigned areas
- Patrolled parking lots and garages to ensure proper vehicle parking
- Completed incident reports for policy violations
- Interacted with law enforcement officials to report incidents and violations
- Monitored closed circuit television systems
- Provided customer service to staff and visitors
- Observed surveillance cameras for suspicious activity
- Responded to alarms, emergencies, and disturbances
- Investigated suspicious activity and reported findings
- Addressed problems quickly and reported clear information
- Worked under minimal supervision
- Maintained a high level of alertness and attention to detail.
Security Guard
Blackstone Consulting, Inc
08.2022 - 11.2023
- Patrolled property and monitored surveillance equipment to ensure the security of premises and personnel
- Inspected buildings, equipment, and access points to identify any irregularities
- Permitted entry to authorized personnel while preventing unauthorized access
- Sounded alarms and prevented loss and damages by reporting any irregularities
- Informed violators of policy and procedures and restrained trespassers
- Provided excellent customer service and guided patients and members to the appropriate department
- Handled complex concerns and de-escalated situations within the Medical Center
- Assisted management in ensuring the safety of all members/staff and patients
- Conducted daily security patrols of assigned areas
- Enforced safety regulations and monitored access control points.
Crisis Team Lead
Preston Home
06.2024 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Secure exits
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Education
Perris Lake High
06.2008
Skills
- Customer service
- Communication skills
- Microsoft word
- Data Entry
- CCTV Monitoring
- Appointment Scheduling
- Inbound and Outbound Calling
- Detail orientation
Timeline
Crisis Team Lead
Preston Home
06.2024 - Current
Security Guard
Blackstone Consulting, Inc
08.2022 - 11.2023
American security corp
11.2019 - 08.2021
Customer Service Representative
UnitedHealth Group
11.2016 - 03.2018
Customer Service
Community Center for Healthy Minds
07.2015 - 09.2016
Caregiver
Home Instead Senior Care
01.2013 - 07.2015
Perris Lake High
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