Brittney Weeks
Yuba City
Work Preference
Summary
Dynamic Reservation Manager at U-Haul with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in reservation systems and effective communication, I excel in training staff and resolving issues promptly, ensuring seamless service delivery. Recognized for my reliability and ability to thrive under pressure, I consistently drive positive outcomes.
Overview
18
18
years of professional experience
Work History
Reservation Manager
U-haul
04.2021 - Current
- Oversaw daily operations to ensure smooth reservation handling and service delivery.
- Trained new staff on reservation systems and customer service protocols.
- Resolved customer issues efficiently to enhance satisfaction with services offered.
- Monitored call volumes and addressed customer inquiries regarding reservations to ensure timely and accurate service.
- Handled inbound and outbound calls, processed transactions on point of sale, followed up on overdue accounts, and provided bookkeeping support while delivering exceptional customer service.
- Monitored system performance for reservation software and reported issues promptly.
- Generated reports on a daily basis summarizing reservations activity including cancellations, no shows.
Guest Services
LiveNation
05.2017 - Current
- Responsible for Greeting customers, ushering, taking tickets, impeccable services
Sales Associate
Boost Mobile
09.2020 - 03.2021
- Responsible for record keeping. Knowing all promotions and selling out the right way. Cash handling. Inventory. Get comfortable with Excel and word. And Sell Sell Sell.
Cashier
99 Cents Store
10.2017 - 12.2020
- Responsible for Greeting customers, Achieving number one customer service
- Working the registers, collecting carts, stocking shelves, cleaning
- Supervised cashiers and ensured accurate cash handling processes.
- Trained new staff on customer service and register operations.
- Managed cash drawer, balancing funds at the beginning and end of shifts.
- Coordinated with management to implement store policies and procedures.
Dispatcher
Budget Cab
01.2008 - 09.2010
- Coordinated driver dispatch to ensure timely arrivals at destinations.
- Handled incoming phone calls to resolve customer inquiries efficiently.
- Documented cab driver activities and organized files for streamlined record-keeping.
Education
highschool diploma -
Marysville Arts Academy
15 units - Childhood development
Yuba College
Skills
- Reservation systems
- Team leadership
- Billing management
- Revenue management
- Upselling proficiency
- Daily operations oversight
- Operational oversight
- Inventory management
- Cash handling
- Data reporting
- Call handling
- Customer service
- Customer satisfaction
- Team leadership
- Team Training
- Training staff
- Facility management
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Works well under pressure
- Adaptability
- Flexible
- Organized
- Reliable
- Punctual
- Dependable
- Quick learner
- Upselling proficiency
- Revenue management
- Contract management
Volunteer Experience
- Activity Director - Yuba County Libraries
- Children's Ministry - The Bride Church
- Cage Cleaner - Sutter County Animal Shelter
- Hospitality - The Bride Church
Timeline
Reservation Manager
U-haul
04.2021 - Current
Sales Associate
Boost Mobile
09.2020 - 03.2021
Cashier
99 Cents Store
10.2017 - 12.2020
Guest Services
LiveNation
05.2017 - Current
Dispatcher
Budget Cab
01.2008 - 09.2010
highschool diploma -
Marysville Arts Academy
15 units - Childhood development
Yuba College