Brittney Watson
Bellflower
Summary
Hospitality professional with over 5 years of experience in restaurant operations management. Expertise in budget management, staff training, and enhancing customer service. Proven track record of improving guest satisfaction and financial performance through effective leadership and strategic initiatives.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Assistant General Manager
Applebee's Neighborhood Grill & Bar
Lakewood
01.2021 - Current
- Managed daily operations of restaurant, ensuring smooth service flow.
- Trained and mentored staff to enhance customer service standards and improve guest satisfaction.
- Enhanced guest experiences by addressing concerns and feedback promptly.
- Coordinated staff schedules to optimize coverage during peak hours and optimize labor efficiently.
- Collaborated with kitchen staff to ensure timely food preparation and quality standards.
- Oversaw compliance with health and safety regulations in food handling.
- Implemented inventory control processes to maintain stock levels efficiently.
- Promoted a positive work environment by effectively communicating with staff members and resolving conflicts in a timely manner.
- Implemented cost control measures by purchasing supplies in bulk and negotiating better rates with vendors to optimize expenses.
- Tracked sales performance against budget objectives and adjusted strategies to align with financial goals.
- Reviewed P&L statements regularly and took corrective actions when necessary.
Assistant Catering Manager
Sweet Lou's BBQ
Westminster
06.2014 - 12.2020
- Coordinated logistics for large-scale catering events to ensure seamless execution.
- Managed inventory and ensured timely delivery of food supplies.
- Communicated with clients to confirm event details and special requests.
- Trained new staff on catering procedures and customer service standards.
- Oversaw setup and breakdown of event locations for optimal efficiency.
- Supervised waitstaff during events to uphold quality service standards and enhance guest experience.
- Ensured cleanliness and organization of catering equipment and supplies to maintain operational readiness.
- Implemented safety protocols to ensure food handling compliance.
Skills
- Inventory management
- Customer service
- Health compliance
- P&L tracking
- Budget management
- Financial acumen development
- Strategic thinking and adaptability
- Staff training
- Team Development
- Leadership
- Conflict resolution
- Attention to detail
Certification
Servsafe Manager
Timeline
Assistant General Manager
Applebee's Neighborhood Grill & Bar
01.2021 - Current
Assistant Catering Manager
Sweet Lou's BBQ
06.2014 - 12.2020