Brittney Vettoretti
Manotick,Ontario
Summary
Highly dedicated individual with 9 years of experience in a leadership role within Sephora with the ability to communicate job expectations to employees seeking growth within the company.
Overview
15
15
years of professional experience
Work History
TALENT & BUSINESS OPERATIONS MANAGER
Sephora
11.2014 - Current
- Oversee day-to-day business operations on sales floor by fostering professional relationships with employees and clients.
- Promoted energetic atmosphere with purpose to drive KPI's and a positive client experience.
- Trained new hires, providing information and insight into corporate policies and procedures.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Acknowledged staff and client issues and conflicts to deliver solutions
- Recruited, hired, mentored and trained 100+ staff on business procedures, policies, duties and client care methods.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas with opportunities.
CUSTOMER SERVICE AND OPERATIONS MANAGER
TJX Canada
04.2009 - 06.2014
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
RECEPTIONIST
RBC Dominion Securities
01.2009 - 06.2009
- Consolidated aged client files, Maintained current client files
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Education
Business Administration - Finance
Cambrian College
Skills
- Microsoft Office - Word, Excel, PowerPoint, Outlook, MS Teams
- SAP SuccessFactors - Human Capital Management (HCM) software for talent management, core HR payroll management/scheduling and HR analytics
- MCS - cash, inventory, sales management and facilities management system
- Strategic Planning
- Budgeting and Forecasting
- Operations Management
- Relationship Building and Management
- Decision-Making Capabilities
- Professional Rapport
- Conflict Mediation
- Motivational Leadership
- Business Planning
- Client Service
Languages
English
Native or Bilingual
Timeline
TALENT & BUSINESS OPERATIONS MANAGER
Sephora
11.2014 - Current
CUSTOMER SERVICE AND OPERATIONS MANAGER
TJX Canada
04.2009 - 06.2014
RECEPTIONIST
RBC Dominion Securities
01.2009 - 06.2009
Business Administration - Finance
Cambrian College
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