Brittney Schapiro
Santa Barbara
Summary
Dynamic office manager with over seven years of expertise in office operations and patient coordination, recognized for exceptional attention to detail and impactful communication, enhancing workflow processes and ensuring elevated customer satisfaction.
Overview
17
17
years of professional experience
Work History
Office Manager
Unishippers
Santa Barbara
02.2018 - Current
- Managed daily office operations and workflow processes for logistics company.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Patient Coordinator
Santa Barbara Plastic Surgery Center
Santa Barbara
01.2009 - 01.2018
- Scheduled patient appointments and maintained organized records in clinic software.
- Coordinated communication between patients and medical staff for seamless service.
- Assisted patients with pre-operative instructions and post-operative care guidelines.
- Handled patient inquiries and provided information about procedures and services.
- Collaborated with medical team to optimize patient flow and reduce wait times.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
Education
Bachelor of Arts - Child Development
California State University, Chico
Chico, CA06-2002
Skills
- Office management and logistics
- Invoice tracking
- Software proficiency
- Customer service excellence
- Patient scheduling
- Client communication
- Attention to detail
- Relationship management
Timeline
Office Manager
Unishippers
02.2018 - Current
Patient Coordinator
Santa Barbara Plastic Surgery Center
01.2009 - 01.2018
Bachelor of Arts - Child Development
California State University, Chico
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