Brittney O'Donagey
Langley,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager on Duty
Moving Pros
02.2021 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Evaluated employee performance and coached and trained to improve weak areas.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Boosted team performance by developing customer service training materials and conducting service training.
Server
JOEY Restaurant Group
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
My Greek Taverna
08.2016 - 09.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated efficiently in high-volume setting to ensure customers were happy
- Ensured slow periods were used to help coworkers where needed
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
Head Lifeguard
Camp Artaban
06.2017 - 09.2017
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Created daily physical activities for children to accomplish.
- Created emergency procedures and taught them what to do in every situation.
- Tested every childs swimming level to know which activities were safe.
Guide and Skiing Instructor
Vancouver Adaptive Ski School
11.2014 - 04.2015
- Volunteered as a ski guide on Grouse Mountain for students with disabilities.
- Adjusted coaching techniques to highlight strengths and weaknesses of each individual student.
- Organized activities to promote learning and increase student enjoyment.
Education
Business
Douglas College
New Westminster, BCHigh School Diploma -
Centennial Secondary School
Coquitlam, BC06.2017
Skills
- Team Building Leadership
- Service-Oriented
- Social Perceptiveness
- Critical Thinking
- Warm and Friendly
- Relationship Building
- Staff Training
- Conflict and Complaint Resolution
- Customer Service and Rapport
Certification
serving it right
Timeline
Server
JOEY Restaurant Group
10.2024 - Current
Manager on Duty
Moving Pros
02.2021 - Current
Head Lifeguard
Camp Artaban
06.2017 - 09.2017
Server
My Greek Taverna
08.2016 - 09.2020
Guide and Skiing Instructor
Vancouver Adaptive Ski School
11.2014 - 04.2015
Business
Douglas College
High School Diploma -
Centennial Secondary School