Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittney O'Donagey

Langley,BC

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture.



Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager on Duty

Moving Pros
02.2021 - Current
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Boosted team performance by developing customer service training materials and conducting service training.

Server

JOEY Restaurant Group
10.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Server

My Greek Taverna
08.2016 - 09.2020


  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Operated efficiently in high-volume setting to ensure customers were happy
  • Ensured slow periods were used to help coworkers where needed
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.

Head Lifeguard

Camp Artaban
06.2017 - 09.2017
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Maintained rescue equipment by conducting inspections and completing basic repairs.
  • Created daily physical activities for children to accomplish.
  • Created emergency procedures and taught them what to do in every situation.
  • Tested every childs swimming level to know which activities were safe.


Guide and Skiing Instructor

Vancouver Adaptive Ski School
11.2014 - 04.2015
  • Volunteered as a ski guide on Grouse Mountain for students with disabilities.
  • Adjusted coaching techniques to highlight strengths and weaknesses of each individual student.
  • Organized activities to promote learning and increase student enjoyment.

Education

Business

Douglas College
New Westminster, BC

High School Diploma -

Centennial Secondary School
Coquitlam, BC
06.2017

Skills

  • Team Building Leadership
  • Service-Oriented
  • Social Perceptiveness
  • Critical Thinking
  • Warm and Friendly
  • Relationship Building
  • Staff Training
  • Conflict and Complaint Resolution
  • Customer Service and Rapport

Certification

serving it right

Timeline

Server

JOEY Restaurant Group
10.2024 - Current

Manager on Duty

Moving Pros
02.2021 - Current

Head Lifeguard

Camp Artaban
06.2017 - 09.2017

Server

My Greek Taverna
08.2016 - 09.2020

Guide and Skiing Instructor

Vancouver Adaptive Ski School
11.2014 - 04.2015

Business

Douglas College

High School Diploma -

Centennial Secondary School

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Brittney O'Donagey