Brittney Ochoa
Montebello,CA
Summary
Logistics professional known for meticulous attention to detail and strong leadership in shipping and receiving departments. Proven ability to optimize workflows and ensure smooth operations. Committed to fostering collaborative team environment and achieving organizational goals. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
8
8
years of professional experience
Work History
Pro Sales Associate
The Home Depot Store 0654
03.2025 - Current
- Developed strong customer relationships through personalized service and active listening.
- Executed sales strategies to achieve monthly targets and enhance product visibility.
- Conducted product demonstrations to educate customers on features and benefits.
- Collaborated with team members to optimize inventory management and reduce stock discrepancies.
- Trained new associates on sales techniques, product knowledge, and customer engagement practices.
- Expanded market share within highly competitive industries by leveraging extensive product knowledge and proactive selling techniques.
- Increased sales revenue by establishing strong rapport with clients and identifying their specific needs.
- Drove sales growth by consistently participating in ongoing training and professional development opportunities to hone skills and stay current on industry trends.
Shipping and Receiving Supervisor
4PX-Commerce
07.2023 - 03.2025
- Proficient in shipping software for real-time tracking and label generation.
- Managed returns, resolved customer inquiries, and coordinated with carriers to ensure timely deliveries and accurate documentation.
- Highly efficient logistics professional with hands-on experience in high-volume order fulfillment, shipping coordination, and warehouse operations.
- Optimized storage space usage by organizing inventory according to product type and frequency of use.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
- Handled day-to-day shipping and receiving overseeing more than 6,000 packages per day.
Operations Administrative Assistant
Dimerco Express (U.S.A) Corp
07.2021 - 02.2023
- Maintained organized filing systems, allowing for quick retrieval of information when necessary.
- Reduced errors and increased accuracy in documentation with meticulous attention to detail and thorough proofreading.
- Provided exceptional customer service to internal and external stakeholders, resolving issues promptly and professionally.
- Adept at verifying international documentation for ABI/AMS filings, liaising with clients to resolve data gaps, and maintaining meticulous records through high-speed data entry and digital archiving.
- Monitored inventory levels and ordered supplies, maintaining adequate stock for uninterrupted operations.
Customs Entry Writer I
CH Robinson Worldwide Inc
09.2020 - 07.2021
- Negotiated transportation arrangements with carriers and freight companies, prepared bills of lading and invoices, and ensured timely release of goods through Customs and CFS.
- . Demonstrated critical thinking and operational efficiency to drive cost savings and improve profit margins.
- Proficient in tracking cargo status, estimating freight rates, and classifying goods for tariff compliance.
- Delivered exceptional service to major corporate clients by advising on transportation methods and resolving shipment issues with precision and speed.
Customs Brokerage Support Staff Member
HANKYU HANSHIN EXPRESS
08.2017 - 09.2020
- Demonstrated advanced computer proficiency and strong commercial acumen within the international trade sector.
- Filed ISF 10+2 entries into CBP systems to support accurate vessel tracking and customs clearance.
- Collected and analyzed commercial documentation and international rulings to meet client needs.
- Monitored transportation metrics to maintain precision in weight and volume forecasting.
- Oversaw complex import/export operations, ensuring adherence to legal requirements.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CA06.2010
Skills
- Technical aptitude
- Client account management
- Problem-solving abilities
- Reliability
- Excellent communication
- Active listening
- Adaptability and flexibility
- Self motivation
- Analytical thinking
Timeline
Pro Sales Associate
The Home Depot Store 0654
03.2025 - Current
Shipping and Receiving Supervisor
4PX-Commerce
07.2023 - 03.2025
Operations Administrative Assistant
Dimerco Express (U.S.A) Corp
07.2021 - 02.2023
Customs Entry Writer I
CH Robinson Worldwide Inc
09.2020 - 07.2021
Customs Brokerage Support Staff Member
HANKYU HANSHIN EXPRESS
08.2017 - 09.2020
High School Diploma -
El Rancho High School
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