Brittney Murphy
Los Angeles
Summary
As Certified Community Health Worker with 2+ years of experience with Alta Hospital Systems, I'm adept at fostering health awareness and providing vital healthcare support within underserved communities.
Proven track record of collaborating with healthcare providers and community organizations to address public health concerns. Proven ability to build trust, improve patient outcomes, decrease hospital readmits and support multidisciplinary care teams. Known for adaptability and reliability, focusing on teamwork and positive health outcomes. Skilled in EMR documentation, motivational interviewing, and delivering culturally competent health education.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Community Health Worker
Coordinated Regional Care (CRC)
06.2023 - Current
- Conduct needs assessments and create individualized care plans addressing various Social Detriments of Health
- Coordinated care for 200+ patients annually across several population focuses, reducing avoidable ER visits and improving treatment compliance.
- Maintain accurate EMR documentation to support compliance and continuity of care.
- Collaborate with physicians, nurses, and social workers to improve patient outcomes.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Transported or accompanied clients to scheduled health appointments or referral sites.
- Monitored and documented participants' progress toward individualized health goals.
- Advocated for patients' rights and access to healthcare services, enhancing patient satisfaction and trust in health care systems.
IHSS Care Provider
CDSS
01.2017 - Current
- Provide daily personal care, hygiene support, meal preparation, and community engagement for dependent adult.
- Advocate for patient safety and quality of life through attentive care and resource coordination.
- Developed and implemented personalized care plans, ensuring alignment with individual needs and preferences.
- Monitored client progress and adjusted care strategies based on observed changes in behavior or health status.
- Advocated for client rights and needs, ensuring access to necessary resources and services within the community.
- Reduced patient anxiety and stress through effective communication and active listening skills.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Phlebotomist
Eric Tate MD
04.2019 - 01.2020
- Performed venipuncture and capillary collections with precision and care.
- Ensured adherence to safety protocols and infection control standards during blood draws.
- Monitored inventory of supplies, ensuring availability for efficient operations.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Bakery Team Member
Whole Foods Market
10.2017 - 01.2020
- Maintained inventory levels, ensuring timely restocking of ingredients and supplies.
- Monitored equipment performance, performing routine maintenance to ensure operational efficiency.
- Collaborated with team members to enhance workflow and optimize production processes.
- Implemented sanitation protocols, ensuring compliance with health and safety regulations.
Sales Associate
Restoration Hardware
11.2014 - 10.2017
- Delivered exceptional customer service, enhancing overall shopping experience and fostering client relationships.
- Guided product selection by providing knowledgeable insights on furniture styles and materials.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science -
Cerritos College
Norwalk, CA12-2027
High School Diploma -
Long Beach Polytechnic High School
Long Beach, CA05-2014
Certified Community Health Worker -
Orange Coast College
Orange, CA08-2025
Certificate -
Association of Asthma Educators
08-2025
Phlebotomy Certification (CPT1) -
El Camino College
Torrance, CA04-2018
Skills
- Patient Navigation & Advocacy
- Care Coordination & Referrals
- EMR Documentation
- Motivational Interviewing
- Health Education & Chronic Disease Support (Health Navigation, Asthma, COPD, CHF, Chest Pain)
- Community Outreach
- Organized and detail oriented
- HIPAA guidelines
- Expense reduction
- Multitasking
- Problem-solving
- Reliability
Accomplishments
- Collaborated with Coordinated Regional Care's Director of Population Health, Manager of Population Health, and Program Manager in the development of becoming an ECM Provider.
- Documented and resolved adult neglect by reporting incident to Adult Protection Services which led to the member being transferred to another living facility while employed with CRC.
Certification
- California Certified CHW, Orange Coast College - August 2025
- Asthma Educator Certificate of Completion, Association of Asthma Educators - August 2025
- Phlebotomist I (CPT 1) - El Camino College - December 2014
Timeline
Certified Community Health Worker
Coordinated Regional Care (CRC)
06.2023 - Current
Phlebotomist
Eric Tate MD
04.2019 - 01.2020
Bakery Team Member
Whole Foods Market
10.2017 - 01.2020
IHSS Care Provider
CDSS
01.2017 - Current
Sales Associate
Restoration Hardware
11.2014 - 10.2017
Associate of Science -
Cerritos College
High School Diploma -
Long Beach Polytechnic High School
Certified Community Health Worker -
Orange Coast College
Certificate -
Association of Asthma Educators
Phlebotomy Certification (CPT1) -
El Camino College
Relevant Coursework
El Camino College – Anatomy, Physiology, Chemistry, Medical Terminology