Brittney M. Crozier
Weyburn
Summary
Motivated and results-driven supervisor with proven leadership experience seeking a transition into a management role. Committed to driving team performance, streamlining operations and fostering a positive work environment.
Overview
13
13
years of professional experience
Work History
Member Service Rep. Supervisor
Weyburn Credit Union
08.2024 - Current
- Oversee cash flow of branch related services to members and maintain internal limits
- Work collaboratively with the MSR team to develop behaviour and technical competencies required to be an MSR
- Coach, develop and motivate a strong team of sales professionals
- Provide positive reinforcement and encouragement to reward team for exhibiting desired behaviour for reaching targets
- Maintain frequent performance management assessments and records
- Resolve complex problems and handle member/ non member complaints promptly and spontaneously
Member Relationship Specialist II
Weyburn Credit Union
05.2017 - 08.2023
- Prepare, balance, remit daily transactions and monthly reconciliations for internal accounts
- Delivery of cash related services to members and maintain internal limits
- Administer personal and organizational accounts, consumer lending, cards, and deposit related products
- Handle requests for lines of credit, recreational loans, vehicle loans, mortgages, and student loans
- Maintain up-to-date knowledge of all credit union lending and deposit-orientated products, services and relevant policies by regularly reviewing literature and attending product update
- Utilize wealth management elements to deliver services to members regarding TFSA, RRSP, RESP and GIC options
Member Service Representative
Weyburn Credit Union
01.2015 - 05.2017
- Act as a first contact with members and non members to carry out financial transactions
- Prepare, balance, remit daily transactions
- Utilize product knowledge to find the best service or rep for the member when necessary
Ledger Clerk
Weyburn Credit Union
05.2014 - 08.2014
- Assisting members by providing additional account information
- Balance daily transactions
- Ability to handle confidential and financial information appropriately
- Process deposits, withdrawals, loan and utility payments, CDN and US Managers Trust chq’s, credit cards applications, PAT’s, PAD’s; process cheque orders, process non member transactions.
Registered Massage Therapist
Self Employed
01.2012 - 05.2014
- Developed individual and specific treatment plans
- Established clientele and maintained appointments
- Handled insurance billing for patients, MVC certified
- Referred patients to other health care practitioners as necessary
Education
Office Administration Certificate -
Saskatchewan Polytechnic
Regina, SK12.2014
Massage Therapy Diploma - undefined
Saskatchewan Polytechnic
Lethbridge, AB04.2012
High School Diploma - undefined
Weyburn Comprehensive High School
Weyburn, SK06.2010
Skills
- 300 KRA 2015-2024 Employee
- Ability to be agile and anticipate needs
- Follows through on commitments
- Highly motivated individual that leads by example
- Guides team through transitions by embracing innovation and staying curious
- Ability to make administrative/ procedural decisions promptly by analyzing risk and impact
- Strong interpersonal skills and communication skills with proven ability to build relationships with team members based on trust, empathy and respect
- Proficiency with Microsoft Word, Excel, and Access, Outlook and Onbase, Prolender, and CRM
Accomplishments
- Accredited Consumer and Residential Mortgage Lender
- Saskatchewan Young Leaders Excellence Award Winner 2025
- CUIC 185 Products & Services
- CUIC 201 Different By Design
- CUIC 210 Consumer & Residential Mortgage Lending
- CUIC 240 Fundamentals of Personal Financial Planning
Timeline
Member Service Rep. Supervisor
Weyburn Credit Union
08.2024 - Current
Member Relationship Specialist II
Weyburn Credit Union
05.2017 - 08.2023
Member Service Representative
Weyburn Credit Union
01.2015 - 05.2017
Ledger Clerk
Weyburn Credit Union
05.2014 - 08.2014
Registered Massage Therapist
Self Employed
01.2012 - 05.2014
Massage Therapy Diploma - undefined
Saskatchewan Polytechnic
High School Diploma - undefined
Weyburn Comprehensive High School
Office Administration Certificate -
Saskatchewan Polytechnic
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