Brittney McQueen
Hanover,ON
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Seeking position of Team 3 Assistant Supervisor.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Lead
Electrical Contacts LTD
03.2023 - Current
- Train new and existing team members by relaying information on company procedures and safety requirements.
- Coach team members in techniques necessary to complete job tasks.
- Actively work in different areas to provide optimal coverage and meet production goals.
- Evaluate employee skills and knowledge regularly and provide mentoring to individuals with lagging skills.
- Update production schedules daily to current status of all orders on floor as well as compile daily end of shift update email for following teams.
- Arrive early to determine priorities and place workers according to training sign offs and competency to ensure maximum production output and efficiencies.
General Production Worker
Electrical Contacts LTD
10.2021 - Current
- Make and assemble electrical contacts according to unique quality control plans and specific customer needs with exceptional attention to detail.
- Confidently complete set ups with part/machine specific tooling including single and double die set punches, repress headers, solder die presses, infiltrate automation and solder flush automation.
- Ability to run, calibrate and adjust settings/controls preparation for production operations as well as dismantle to access, remove and replace worn components on machinery including single and double die set punches, repress headers, solder die presses, infiltrate automation, solder flush automation, alpha press, 16 punch rotary presses, manual mill, "B" and "C" furnaces.
- Demonstrate proper use of all personal protective equipment to co-workers and newly hired workers to ensure optimal safety.
- Organize work to meet demand and resolve issues quickly to maintain productivity goals.
- Consistently willing to help in any trained positions and eagerly seeking any new training opportunities to expand knowledge and skills.
Customer Service Representative
Bell Mobility
01.2020 - 10.2021
- Opened store as a key holder by counting till and checking system by checking updates, price plan changes or floor plan changes.
- Always knew what was available for customers by checking inventory multiple times daily.
- Maintained customer satisfaction using forward-thinking strategies to create targeted new activation, upgrades, price plan changes and quoted solutions geared towards each customer.
- Trained and shared knowledge to co-workers and newly hired employees.
- Walked customers to door after each interaction to give each individual ultimate customer service experiences.
- Preformed closing duties including counting till, comparing sales numbers and receipt system, vacuum, sweep, wipe all surfaces and set alarm before locking up.
Education
No Degree - Business Insurance
Fanshawe College of Applied Arts And Technology
London, ON06.2014
High School Diploma -
Sacred Heart High School
Walkerton06.2012
Skills
- Leadership
- Collaborative Environments
- Job Assignments
- Operational Efficiency and Safety
- Performance Improvement
- Employee Evaluation
- Data Collation
- Problem Identification
- Directing Team Members
- Operations and Procedural Knowledge
Certification
- Standard First Aid CPR-C & AED
- 2022 Lean White Belt Training
- G.R.E.A.T Training
- Graft Retail Course
Timeline
Team Lead
Electrical Contacts LTD
03.2023 - Current
General Production Worker
Electrical Contacts LTD
10.2021 - Current
Customer Service Representative
Bell Mobility
01.2020 - 10.2021
No Degree - Business Insurance
Fanshawe College of Applied Arts And Technology
High School Diploma -
Sacred Heart High School
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