Brittney Lobo

• Produces variance, accrual, delinquency, and leasing reports to keep owners, directors, and regional property manager informed on revenue and expenses to monitor property financials.
• Completes deposit accounting for resident security deposit refunds upon move out.
• Conducts routine unit inspections for turnovers and semi-annual reviews to identify necessary improvements and maintain compliance.
• Collects, records, and deposits rent payments from tenants.
• Gathers and processes invoices for vendor services and local ordinance fees.
• Administers the annual property budget and budget reforecast.
• Interviews candidates for hiring and completes annual performance reviews for current staff.
• Supports leasing staff with touring prospects as required.

• Leading team and delegating tasks to meet business objectives, while ensuring property meets budgeted profitability and in compliance with all regulations.
• Developing and executing SMART action plans to improve property revenue and minimize controllable expenses.
• Coaching and developing teams, leading team meetings and aligning team objectives with business goals.
• Managing resident relations and requests, solving problems and maintaining a strong sense of community.
• Partnering with property support teams to address concerns and for assistance when needed.
• Managing compliance requests from government agencies in partnership with Regional Compliance Team.

• Communicated with clients and tenants while offering strategic solutions to remedy problems.
• Reviewed aged receivables, followed up on premium payment collection and assisted accounting department with account reconciliations.
• Communicated effectively with owners, residents, and on-site associates.
• Resolved policy and coverage-related concerns for clients, insurance carriers and producers.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Responded to Common Area Maintenance (CAM) inquiries relating to reconciliations, annual fee increases, payments, and credits.
• Completed annual budgets for all commercial and retail properties.

• Ensured resident files and Yardi data are maintained in accordance with Compliance and Property Management policies and regulations
• Reviewed and approve all resident notices pertaining to recertification
• Maintained property waiting list in accordance with the properties' Tenant Selection Plan
• Ensured applications for housing are processed in accordance with properties' affordable housing covenants
• Processed annual re-certifications within established timelines
• Responded to all resident complaints in a timely and professional manner
• Ensured that all appropriate notices are remitted to residents in a timely manner and are completed and served within the requirements set forth in the lease
• Posted resident rent, processes billing and invoices, retrieves vendor estimates for inquired services
• Input resident service requests and does follow-up calls to ensure resident satisfaction
• Conducted site inspections to prepare for state and federal Inspections.