Brittney Kerr Davis
British Columbia,Vancouver
Summary
Experienced Operations Manager and accomplished leader with a successful track record spanning 5 years. Highly skilled in strategic planning and adept at solving complex challenges to optimize business plans and daily operations. A results-oriented and tenacious professional, proficient in team development, process enhancement, and productivity improvement. Possessing a keen awareness of industry trends, coupled with exceptional communication skills, I excel at identifying areas for enhancement and implementing targeted changes with a strategic mindset.
Overview
9
9
years of professional experience
Work History
Operations Manager
Beauty Culture
04.2023 - Current
- Bookkeeping and Salary: Implement accounting software (QuickBooks) maintain accurate financial records including invoicing, clients, and calculating payroll
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Maintaining website: Regularly update content on company website.
- Conferred with customers by telephone, chat or email to provide information.
- Completed business correspondence, transcription, and data entry.
- Monitored emails, organized inbox, and prioritized messages.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Executed travel arrangements by researching and booking flights and accommodations.
- Developed complex reports in Excel for cost reporting.
- Uploaded files for team use on Google Suite and SharePoint.
- Wrote press releases and posted updates to social media.
- Entered supervisor's shopping list into online shopping site and coordinated deliveries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Managed filing system, entered data and completed other clerical tasks.
Operations Coordinator
Live and Direct Agency
08.2019 - 06.2023
- Organize data entry: Use tools such as Microsoft Excel or Google Sheets to create organized tables for data entry
- Established administrative work procedures to track staff's daily tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Contact potential artists and venues: Research and compile a list of contacts based on target audience, event type, or genre
- Formulate emails: Make emails concise, clear, and engaging
- Include a strong subject line and use professional language
- Build spreadsheets: Utilize spreadsheet software such as Microsoft Excel or Google Sheets to format, analyze, and present data
- Recruit Foreign Resources Recruit Foreign Resources: Collaborate with industry professionals or staffing agencies to identify suitable candidates
- Conduct Market Research: Use reliable sources to collect accurate market data about your target audience
- Formulate press release statement: Employ clear language to describe the news in an informative manner.
Operations Manager
Hello Baby Bahamas
12.2018 - 04.2022
- Maintained the sales environment and store harmony as well as delivered excellent service to ensure high levels of customer satisfaction
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Build and manage Website
- Motivated the sales team to meet sales objectives by training and mentoring staff
- Created business strategies to attract new customers, expand store traffic, and enhance profitability
- Trained, and oversaw new staff
- Responded to customer complaints and concerns in a professional manner
- Ensured store compliance with Price Control and safety regulations
- Developed and arranged promotional material and in-store displays
- Undertook store administration duties such as managing store and Registry records
- Monitored inventory levels and Request orders for new items
- Kept track of all cash and credit transitions
- Opened and Closed Store Independently every day.
Accounting Clerk
X–Press It Inc
08.2014 - 11.2018
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Input high volume of monthly invoices with consistent accuracy.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Used accounting software to prepare weekly and monthly financial reports.
- Created consolidation discounts
- Credited refunds and Billed invoices(Prepared customers' Invoices)
- Paid invoices(online Credit card payments)
- Generated invoices, Created Shipments
- Sent Warehouse receipt numbers
- Generated Shipment Liquidations
- Sent Nassau Updates
- Generated Island Verification
- Billed queries and corrections
- Trained new staff
Education
Associate of Applied Business - Accounts
Ashworth College
Atlanta Georga06.2024
High School Diploma -
C.C.Sweeting Sr.High School
Oaks Field06.2012
Skills
- Leadership skills
- Organizational skill
- Time management skills
- Computer skills
- Microsoft Excel Skills
- Microsoft Word Skills
- Quickbooks Skills
- Interpersonal skills
- Communication skills
- Customer service skills
- Prioritization Skills
- Honesty
Additional Information
References:
Owner: Hello Baby Bahamas
Shira Newbold, (242)376-3552
Accounts Manager: X-Pressit. Inc.
Dave Russell, (242)428-1526
Manager: Live and Direct Agency,
Kenrea Capron, (242) 544-2783
Timeline
Operations Manager
Beauty Culture
04.2023 - Current
Operations Coordinator
Live and Direct Agency
08.2019 - 06.2023
Operations Manager
Hello Baby Bahamas
12.2018 - 04.2022
Accounting Clerk
X–Press It Inc
08.2014 - 11.2018
Associate of Applied Business - Accounts
Ashworth College
High School Diploma -
C.C.Sweeting Sr.High School
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