Brittney HIRST
Little Britain,ON
Summary
Hardworking, personable and results driven administrative professional with 7+ year’s experience in office operations, administrative support, and customer service with the proven ability to maximize executive productivity and improve business operations. A highly organized and self-motivated individual who is proactive and detail-oriented with exceptional organizational and communication skills.
Overview
12
12
years of professional experience
Work History
Regional Service Coordinator
Ainsworth
02.2021 - Current
- Schedules, dispatches and coordinates technical field staff and works collaboratively with team members to ensure the administration of multiple back-office processes are executed accordingly and client KPI's are met
- Participates in cross-functional meetings regarding changes in operational processes or procedures while communicating effectively with field staff and customers as required
- Coordinates the completion of scheduled and unscheduled service and maintenance work through field technicians and sub-contractors to meet service quality and responsiveness targets
- Prepares spreadsheets and tracks technician workflow using several programs such as Metrix, Microsoft Office Suite (Word, Excel, PowerPoint) to uphold effective organization to ensure timely completion of work
Customer Care Administrator(Contract)
Toronto Hydro
08.2019 - 10.2020
- Provided administrative support in a fast-paced environment to 5 senior executives within the Customer Care Department managing schedules, appointments, coordination and tracking of daily meetings, booking business-related travel, organizing events and activities, ordering office supplies and equipment as needed by management and staff, on-boarding of new students/employees and many other office tasks as required
- Prepares and distributes financial, and attendance management reports and correspondence tracking results on excel spreadsheets and sharing results with management and arranging performance meetings with staff accordingly
- Executed quarterly employee updates and Safety Meetings creating PowerPoint presentations and working with the health and safety department to obtain content as well as distribution of agenda and meeting material to all attendees, acquiring of meeting room, notification of participants, arranging for audiovisual and any other equipment necessary, preparing and issuing meeting invites, and taking meeting minutes
- Uses AMS system and works with human resources to review attendance management and labour relation matters making sure to keep all documents and files are kept confidential handling matters with discretion and professionalism at all times
- Consistently uses Microsoft Office (Word, Excel, PowerPoint, Outlook) to prepare spreadsheets, correspondence, charts, and presentations and used daily to complete many other ad hoc administrative tasks as required
- Monitored incoming meetings alerting management of any competing priorities and prepared material for meetings as well as acted as a liaison between management and external parties to ensure time management and a productive schedule
Department Trainer-Learning and Development
American Express
07.2014 - 08.2019
- Collaborated with the Learning and Development department to facilitate training and orientation for new hires leading the in-class and on-the-job training and acting as liaison between divisions/departments to ensure productivity
- Assisted management to review and assess new job applicants by participating in the interview process, using analytical skills to evaluate potential employees and screen candidates
- Edits, reviews/prepares training presentations and documents updating as needed
- Managing and directing new hires during their on the job training offering up additional training/coaching as required as well as checking their work to ensure accuracy and proficiency
Centurion & Platinum Lifestyle Specialist
American Express
07.2012 - 08.2019
- Worked as a seasoned Lifestyle Specialist within a fast-paced environment servicing our most premium clients- the Centurion and Platinum card members both through email and phone assisting with a range of requests including managing schedules, appointments, and travel arrangements, planning events, booking car transfers, making restaurant reservations, locating and scheduling meeting space, fulfilling ticket requests for shows, and other general requests as needed
- Provided exceptional customer service experiences to every member, making sure to exceed expectations and positively represent the brand at all times
- Responsible for researching and compiling detailed data while handling confidential and sensitive information with the utmost discretion and professionalism at all times
- Operates with a high level of accuracy when sending professional and well written, detailed correspondence to clients via email, while also handling incoming calls
- Excellent organizational and problem solving skills with the ability to multitask and work in a high pressure, high volume team oriented environment with minimal supervision, working independently and cooperatively with other members of the staff
- Organizes and coordinates multiple projects and cases simultaneously responding back to clients in a timely manner and tracking all requests
- Leverage multitasking ability in order to answer phone/email inquiries, manage call board and transfers, distribute requests to team and ensure follow-ups are met in a timely manner without compromising quality of service
Education
Advanced Diploma - Hospitality & Tourism Administration
Centennial College
08.2011
Skills
- Project Management
- Communication/Interpersonal Skills
- Multitasking & Prioritization
- Problem Solving Skills
- Time Management
- Detail-Oriented
- Proactive
- Clerical Support/Administration
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Exceptional organizational skills
- Strong written and verbal communication skills
References
References available upon request
Timeline
Regional Service Coordinator
Ainsworth
02.2021 - Current
Customer Care Administrator(Contract)
Toronto Hydro
08.2019 - 10.2020
Department Trainer-Learning and Development
American Express
07.2014 - 08.2019
Centurion & Platinum Lifestyle Specialist
American Express
07.2012 - 08.2019
Advanced Diploma - Hospitality & Tourism Administration
Centennial College
Similar Profiles
Daniel DiverDaniel Diver
Refrigeration and Air Conditioning Technician at AinsworthRefrigeration and Air Conditioning Technician at Ainsworth
MINH TRIEU NGUYENMINH TRIEU NGUYEN
Controls Designer at AinsworthControls Designer at Ainsworth
Tristan MussattiTristan Mussatti
Service Technician at AinsworthService Technician at Ainsworth