Brittney Espinoza
Cerritos
Summary
Results-oriented professional with over 10 years of expertise in customer service, leadership, and healthcare support roles. Holds Bachelor’s degree in Healthcare Administration and Associate’s degree in Allied Health, specializing in Occupational Therapy. Exhibits exceptional skills in team collaboration, communication, and operational efficiency. Renowned for thriving in dynamic environments, swiftly adapting, and advancing organizational objectives through strategic thinking and problem-solving. Committed to enhancing patient and employee experiences while contributing to favorable outcomes in healthcare and administrative settings. Acknowledged for cultivating strong relationships and spearheading initiatives that elevate staff performance and workplace satisfaction.
Overview
10
10
years of professional experience
Work History
Head of Operations
Zara
07.2018 - Current
- Oversaw stockroom organization, ensuring seamless inventory management and operational efficiency.
- Led training initiatives for store personnel on stockroom standards, maintenance practices, and operational procedures, improving team productivity.
- Developed and managed weekly schedules and daily task sheets, ensuring optimal staff coverage and adherence to deadlines.
- Directed shipping and receiving processes, including inventory audits, to maintain accurate records and streamline logistics.
- Monitored daily sales and inventory metrics to identify trends and inform strategic decision-making.
Human Resources
Target
06.2015 - 07.2018
- Managed recruitment processes, reducing time-to-hire by 12 days, enhancing team efficiency.
- Implemented training programs, improving employee retention and engagement.
- Streamlined HR operations, achieving measurable improvements in compliance and reporting.
- Facilitated conflict resolution, fostering a collaborative workplace environment.
- Analyzed workforce data to optimize staffing levels, reducing overtime expenses. Conducted comprehensive salary benchmarking, ensuring competitive compensation.
Education
Bachelor's in Healthcare Administration -
Platt College-Anaheim
07.2025
Associates in Allied Health - Occupational Therapy
Platt College-Anaheim
01.2024
Skills
- HIPAA certification
- BLS certification
- Organizational development
- Strategic planning
- Performance metrics
- Project management
- Microsoft Office proficiency
- Assistive technology expertise
- Medical terminology knowledge
- Joint mobilization techniques
Internships
- Home Health, Jul 2024 - Aug 2024
- Excel
- Conducted assessments and collaborated with supervisors to create and adjust care plans tailored to client needs.
- Documented client progress and ensured accurate records, enhancing communication and compliance with healthcare standards.
- Supported team coordination and scheduling to optimize client care delivery.
- Utilized billing codes and ensured accurate therapy billing in compliance with insurance and healthcare standards.
- Rehabilitation Center, Sep 2024 - Oct 2024
- OC Rehab
- Managed therapy plans for multiple clients, ensuring timely adjustments to meet individual goals.
- Maintained detailed and accurate documentation to support compliance and reporting requirements.
- Facilitated effective communication between therapists and clients to coordinate care.
Timeline
Head of Operations
Zara
07.2018 - Current
Human Resources
Target
06.2015 - 07.2018
Bachelor's in Healthcare Administration -
Platt College-Anaheim
Associates in Allied Health - Occupational Therapy
Platt College-Anaheim
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