BRITTNEY DURHAM
Tecumseh,ON
Summary
Customer service and operations professional with over a decade of experience in fast-paced, client-facing environments. Proven ability to manage high volumes of customer interactions with accuracy, professionalism, and composure. Experienced in phone and email support, documentation, and technology-based workflows. Known for reliability, attention to detail, and maintaining service standards under pressure.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Office & Operations Manager
URBANHOME INTERIOR DESIGN
Windsor, ON
01.2023 - Current
- Manage high volumes of client communication primarily via email and phone, providing project updates, responding to inquiries, and processing payments.
- Handle customer claims and service issues, maintaining professionalism while coordinating resolutions with suppliers.
- Communicate daily with multiple suppliers to report issues, submit claims, and follow up on resolutions.
- Process accounts payable, accounts receivable, invoices, purchase orders, and payments using QuickBooks Online.
- Reconcile multiple bank accounts, and run financial reports with strong attention to accuracy.
- Maintain organized documentation, and correct errors as needed to ensure accurate records.
- Work within tight deadlines, and time-sensitive workflows, while supporting multiple concurrent projects.
Customer Support Assistant (Part-Time)
WELLNESS MARKET
Tecumseh, Ontario
2024 - Current
- Provide customer support across in-store, email, and online channels, responding to product inquiries and order questions.
- Process in-store and online orders accurately using POS systems.
- Operate POS systems, and process transactions accurately.
- Support team operations during high-volume periods.
MULTI STORE MANAGER
SHINYBUD
Windsor, ON
06.2020 - 09.2024
- Oversaw day-to-day operations across multiple retail locations in a fast-paced environment.
- Supported high volumes of customer interactions, ensuring consistent service standards across stores.
- Managed inventory procurement and stock levels based on sales data and operational needs.
- Addressed customer concerns and escalations with professionalism and problem-solving focus.
- Maintained accurate records and adhered to company policies and procedures.
GENERAL MANAGER
HEALTHY MAMA
Windsor, ON
08.2015 - 07.2020
- Managed daily operations in a high-volume retail environment, ensuring consistent customer service standards.
- Supervised and trained front-of-house staff, conducting performance feedback, and coaching.
- Addressed customer concerns and resolved service issues in a timely and professional manner.
- Managed inventory purchasing and stock transfers to meet business and customer needs.
KEYHOLDER/ MERCHANDISE MANAGER
LE CHATEAU
Windsor, ON
10.2010 - 10.2015
- Provided frontline customer service support in a fast-paced retail environment, assisting customers and handling transactions.
- Served as a keyholder, supporting opening and closing procedures and daily store operations.
- Promoted into a merchandise management role, supporting product presentation and adherence to company standards.
- Assisted and guided front-line staff to maintain consistent service quality and store organization.
Skills
- Customer Service & Support
- High-Volume Call & Email Handling
- Conflict Resolution & De-escalation
- Documentation Accuracy
- Process & Policy Adherence
- KPI-Driven Environments
- MS Office (Excel, Word, Outlook)
- QuickBooks Online
- POS & CRM Systems
- Team Collaboration
- Customer relationship management
Websites
Certification
CRML License (Canada's Retail Manager License)
Women In Tech Sales Certificate
Women In Tech Sales Certificate
Timeline
Office & Operations Manager
URBANHOME INTERIOR DESIGN
01.2023 - Current
MULTI STORE MANAGER
SHINYBUD
06.2020 - 09.2024
GENERAL MANAGER
HEALTHY MAMA
08.2015 - 07.2020
KEYHOLDER/ MERCHANDISE MANAGER
LE CHATEAU
10.2010 - 10.2015
Customer Support Assistant (Part-Time)
WELLNESS MARKET
2024 - Current