Brittney Clark
Mississauga,Ontario
Summary
Ambitious Commercial Lines Account Manager highly skilled in managing high-value portfolios and fostering client retention.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Commercial Lines Account Manager
Ferrari & Associates Insurance & Financial Service
01.2020 - Current
- Independently managed the Driving School Commercial Book with over 500 policy holders, along with servicing 4 commercial lines books.
- Managed a wide range of policies, ranging from individually rated vehicles, fleets, driving school classrooms and commercial packages.
- Enhanced customer satisfaction by efficiently managing commercial lines accounts and promptly addressing client inquiries.
- Coordinated cross-departmental efforts to resolve complex issues, ensuring a seamless experience for clients.
- Strengthened client relationships by providing regular updates on policy changes, industry trends, and risk mitigation strategies.
Mobile Security Officer
VP Protection
06.2019 - 03.2020
- Worked alongside Security Management Team and Human Resources, ensuring guards are following protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Contributed to a secure workplace culture by proactively identifying potential risks or vulnerabilities within assigned locations.
Sales Associate
Things Engraved
11.2016 - 07.2018
- Listened to customer needs and desires to identify and recommend optimal products.
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Guest Service Representative
Oxford Properties
03.2016 - 11.2017
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their visit.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Back House Associate
Coach
12.2016 - 05.2017
- Made sure that products were produced on time and are of good quality.
- Assisted in inventory management, regularly checking stock levels and ordering necessary supplies for smooth sale floor operations.
Assistant Manager
Bitter Sweet
05.2015 - 01.2016
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Created employee schedules to align coverage with forecasted demands.
Manager
Carlton Cards
01.2010 - 05.2015
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Protection, Security & Investigations -
Humber College
Etobicoke, ON06.2019
Skills
- 10 Years Customer Engagement
- Client Consultations
- Power Broker
- Policy Works
- Professional telephone demeanor
Languages
English
Native or Bilingual
Certification
- RIBO, Registered Insurance Brokers of Ontario - 2021
- Standard First Aid CP/AED Level C, Canadian Red Cross
- Dual Security & Private Investigator License
- Non-Violent Crisis Intervention, CPI
- Use of Force, Paladin Security
Timeline
Commercial Lines Account Manager
Ferrari & Associates Insurance & Financial Service
01.2020 - Current
Mobile Security Officer
VP Protection
06.2019 - 03.2020
Back House Associate
Coach
12.2016 - 05.2017
Sales Associate
Things Engraved
11.2016 - 07.2018
Guest Service Representative
Oxford Properties
03.2016 - 11.2017
Assistant Manager
Bitter Sweet
05.2015 - 01.2016
Manager
Carlton Cards
01.2010 - 05.2015
Protection, Security & Investigations -
Humber College
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