Brittney Chaffin
Inglewood
Summary
Professional with comprehensive experience in front office operations, cash handling, court transcripts and court procedures. Adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in customer service, and administrative support, ensuring smooth daily operations.
Overview
10
10
years of professional experience
Work History
Receptionist
Mainfreight USA
06.2019 - 11.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Administrative tasks, such as filing and data entry, to support office efficiency.
- Kept reception area clean and neat to give visitors positive first impression.
Call Center Representative
Netbilling
07.2018 - 11.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Afni Call Center
03.2018 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Investigated and resolved customer inquiries and complaints quickly.
- Identified and resolved discrepancies and errors in customer accounts.
Weigh Station Attendant
Humboldt Sanitation and Recycling
08.2014 - 05.2015
- Handled cash transactions accurately, ensuring proper financial documentation for each sale made.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored inbound and outbound truck activity, acquired accurate truck weights, kept accurate records of weighs and transaction in company database.
- Recorded waste volumes that entered transfer station, visually confirming contents were appropriate for transfer station, determined volume by weighing vehicles to determine tonnage to properly bill the customers.
- Improved customer satisfaction by providing friendly and efficient service at the station.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving concerns.
- Implemented proactive outreach initiatives to keep customers informed about relevant product updates or changes in service terms.
- Set up new customer accounts and updated existing profiles with latest information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
Prepared Foods Team Member
Whole Foods
06.2011 - 04.2013
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Adhered to strict food safety guidelines, minimizing potential contamination risks and ensuring customer wellbeing.
- Maintained composure and work quality while under stress.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
Assistant Bookkeeper
Safeway
06.2009 - 06.2011
- Filed invoices with processed checks to maintain orderly accounting filing system.
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices.
- Assisted bookkeepers in providing support documentation required for audits.
- Created and maintained detailed, organized and timely records of transactions to support legal compliance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated smooth audits by preparing required documentation and addressing auditor inquiries as needed.
Education
Certificate - Court Reporting/ Stenography
South Coast College
Orange, CA02-2026
Certificate - Court Reporting Production Specialist
South Coast College
Orange, CA06-2022
Associate of Arts - Environmental Studies
Santa Monica College
Santa Monica, CA04-2013
Skills
- Exceptional grammar, punctuation, and spelling
- Customer service excellence
- Cash handling and management
- Verbal and written communication
- Excellent keyboarding skills
- Basic accounting
- Front desk operations
- Multitasking and prioritization
- Attention to detail
- Microsoft office
- Critical thinking skills
Timeline
Receptionist
Mainfreight USA
06.2019 - 11.2019
Call Center Representative
Netbilling
07.2018 - 11.2018
Customer Service Representative
Afni Call Center
03.2018 - 07.2018
Weigh Station Attendant
Humboldt Sanitation and Recycling
08.2014 - 05.2015
Prepared Foods Team Member
Whole Foods
06.2011 - 04.2013
Assistant Bookkeeper
Safeway
06.2009 - 06.2011
Certificate - Court Reporting/ Stenography
South Coast College
Certificate - Court Reporting Production Specialist
South Coast College
Associate of Arts - Environmental Studies
Santa Monica College
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