Brittney Brossard
Calgary,AB
Summary
Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Medical Office Assistant
CUPS Calgary Society
12.2021 - 09.2023
- Helped coordinate the flow of clients and client information through the health clinic’s multidisciplinary teams and to internal CUPS programming for achievement of integrated care experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff (multi line telephone system on site and Telus BizConnect remote)
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Child Development Facilitator
Renfrew Educational Society
10.2016 - 06.2020
- Worked as part of a multidisciplinary team to help construct age-appropriate goals and outcomes to assist children with special needs and developmental delays.
- Observed children to recognize and maintain strong awareness of developmental progress.
- Communicated respectfully and thoughtfully with parents and guardians by remaining sensitive to different families' cultures, values and needs.
- Prepared children for success in classroom settings through encouragement and exploration of learning activities.
Store Manager
The Cash Store
04.2004 - 05.2012
- Hired as CSR and promoted to Manager in 2005
- Provided outstanding customer service to clients while accepting payments, issuing financial loans, sending/receiving wire transfers
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback, including interviewing, onboarding, and training.
- Responsible for daily bank deposits, balancing of POS/cash, monthly target development, and ensuring targets were met
- Handled collection practices for files up to 90 days defaulted in a professional, confidential, and respectful manner
Education
Certificate - Medical Office Assistant
Bow Valley College
Calgary, AB12.2021
Skills
- Multitasking and Organization
- Problem-Solving
- Exceptional verbal and written communication
- EMR Software
- Patient Relations
- Positive Attitude
- Schedule Management
- Physician Assistance/Patient chaperone
- Payment Collection and Processing
- Phone and Email Etiquette
Timeline
Medical Office Assistant
CUPS Calgary Society
12.2021 - 09.2023
Child Development Facilitator
Renfrew Educational Society
10.2016 - 06.2020
Store Manager
The Cash Store
04.2004 - 05.2012
Certificate - Medical Office Assistant
Bow Valley College
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