Brittney Boorsma
Stoney Creek
Summary
Dedicated customer service professional well-versed in operating phone systems. Competent in administrative tasks such as photocopying and typing. Offering excellent organizational, communication and problem-solving abilities developed over 12 years of related experience.
Overview
9
9
years of professional experience
Work History
Ward Clerk/Receptionist
Dundurn Place Care Centre
12.2021 - Current
- Placed new supply orders, managed inventory and restocked nursing supplies
- Contributed to a positive atmosphere through friendly interactions with residents, families, and staff members.
- Prepared necessary documentation for resident admissions and discharges, ensuring smooth transitions of care.
- Answered telephone calls promptly to offer office information, answer questions, and direct calls to staff.
- Excellent communication skills, both verbal and written.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Contributed to team success by cross-training new hires in Reception and Ward Clerk roles
Barista
Starbucks
10.2021 - Current
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Maintained a clean and organized workspace for optimal productivity and safety
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Table Games Dealer
Elements Casino Brantford
05.2019 - 03.2020
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Enforced game rules to maintain fair play and avoid disputes.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Dealt cards and compared hands to determine winners of games such as blackjack.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Dietary Aide/Prep Cook
Ashwood Manor
10.2014 - 03.2019
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses
- Cleaned and organized kitchen, dining and service areas.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed all food safety regulations while preparing meals for patients.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Dental Assisting
Niagara College
Welland, ON06.2010
Skills
- Incoming Call Management
- Computer Proficiency
- Customer Service
- Strong Organization
- Time Management
- Appointment Scheduling
- Conflict resolution techniques
- Data Entry
- Patient Records Maintenance
Languages
English
Full Professional
Timeline
Ward Clerk/Receptionist
Dundurn Place Care Centre
12.2021 - Current
Barista
Starbucks
10.2021 - Current
Table Games Dealer
Elements Casino Brantford
05.2019 - 03.2020
Dietary Aide/Prep Cook
Ashwood Manor
10.2014 - 03.2019
Dental Assisting
Niagara College
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