Brittney Blohm
Summary
Dedicated Guest Services professional with extensive experience at Bonnetts Energy Centre, excelling in team leadership and event coordination. Proven ability to resolve guest issues with professionalism while enhancing guest experiences. Skilled in safety awareness and communication, consistently creating a positive atmosphere.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Services Supervisor
Bonnetts Energy Centre
08.2022 - Current
- Oversee the Guest Services Team during events, ensuring staff are well-informed and prepared
- Coordinate with event organizers to understand specific guest services requirements
- Monitor guest feedback and deliver post-event report to improve future experiences
- Prepare reports on guest services, staff performance, and event summary for management review
- Handle escalated guest issues and complaints with tact and professionalism
- Train and mentor staff to ensure all safety protocols, emergency procedures, and health and safety regulations are followed
Guest Services Staff
Bonnetts Energy Centre
11.2021 - 08.2022
- Provide exceptional customer services to guests attending events, ensuring a positive experience
- Assist guests with inquiries regarding event schedules, seating arrangements, and venue amenities
- monitor event access points to ensure ticket validation and entry compliance (bag checks, prohibited items, etc)
- Respond to guest concerns and resolve issues promptly, maintaining a calm, professional demeanor
- Collaborate with event Operations Team to ensure safety, cleanliness, and organization of event
Waitress
Better Than Fred's
02.2023 - Current
- Delivered attentive and efficient service to guests in a high-traffic bar environment during live entertainment
- Assisted in setting up and organizing restaurant for live entertainment for smooth transition and maximum capacity
- Addressed and resolved guest inquiries, concerns, and complaints in a professional manner, nurturing customer loyalty
- Ensured cleanliness and organization of restaurant and pool tables, creating an inviting atmosphere
- Performed effectively with all team members to ensure seamless service during peak hours
- Answering phone calls for reservations, takeout orders, and guest inquiries, providing clear and accurate information while ensuring a professional and welcoming tone
Golf Course Service
Grande Prairie Country Club & Golf
04.2023 - 10.2023
- Assisted in the setup and execution of golf tournaments and special events in the clubhouse, coordinating with all team members to ensure smooth transition
- Managed the kiosk, efficiently processing orders for snacks, beverages, and merchandise
- Engaged with club members and guests to build relationships and create a welcoming atmosphere
- Operated the Beverage Cart, ensuring courteous, and timely service to all golfers on the course encouraging repeat visits
Waitress
Maddhatters
03.2021 - 12.2022
- Ability to develop and maintain relationships with regular guests, and create new regular guests through exceptional service
- Experience serving multiple large parties at one time with ease and comfort
- Understands the importance of supporting local restaurants and the impact of them
- Understands the importance of a positive team work environment and the importance of different roles working towards the same goal
Waitress
Shark Club Sports Bar & Grill
10.2019 - 03.2021
- Promoted restaurant prize giveaways and special promotions to guests, enhancing engagement and driving sales during events
- Delivered exceptional dining and bar service in a high-energy sports bar, ensuring positive guest experience
- Provided VIP bottle service in a fast-pace nightclub setting, ensuring a comfortable, memorable experience for guests
Lifeguard
Kenosee Superslides
06.2016 - 09.2019
- Monitor guests to ensure adherence to safety guidelines and regulations, preventing accidents and ensuring a safe environment
- Observed weather and water conditions and alerted visitors to potential dangers and storms
- Responded quickly and effectively to emergency situations, providing first aid and coordinating with emergency responders when necessary
- Performed regular safety checks on water slide area, including condition reports to ensure safety
- Engaged with guests to create a positive, fun environment and providing assistance when needed
Education
High School Diploma -
Gordon F. Kells
Carlyle, SK06-2019
Skills
- Customer Service
- Team Leadership
- Communication
- Event Experience
- Safety Awareness
- Team Work
- Problem Solving
- Positive Attitude
Certification
- AGLC ProServe Certification
- First Aid & CPR/AED - Level C
Timeline
Golf Course Service
Grande Prairie Country Club & Golf
04.2023 - 10.2023
Waitress
Better Than Fred's
02.2023 - Current
Guest Services Supervisor
Bonnetts Energy Centre
08.2022 - Current
Guest Services Staff
Bonnetts Energy Centre
11.2021 - 08.2022
Waitress
Maddhatters
03.2021 - 12.2022
Waitress
Shark Club Sports Bar & Grill
10.2019 - 03.2021
Lifeguard
Kenosee Superslides
06.2016 - 09.2019
High School Diploma -
Gordon F. Kells
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