Summary
Work History
Education
Skills
Timeline
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Brittney Blaylock

HEALTH CARE CERICAL SUPPORT
Ramara,Ontario

Summary

Dynamic Patient Service Clerk with extensive experience at Royal Victoria Regional Health Centre, excelling in patient confidentiality. Proven ability to enhance customer satisfaction through effective communication and meticulous data entry. Recognized for improving operational efficiency and fostering collaboration among medical staff to ensure seamless patient care. Personable and organized individual with knack for providing exceptional patient care and administrative support. Adept at managing patient records and scheduling appointments, while ensuring HIPAA compliance. Committed to enhancing patient experiences and streamlining office operations.

Work History

PATIENT SERVICE CLERK TRIAGE RECEPTION

Royal Victoria Regional Health Centre
08.2021 - Current
  • Ensured accuracy of patient demographic information through regular audits of electronic health records systems.
  • Supported office organization efforts by maintaining clean reception areas and restocking supplies as necessary.
  • Improved communication between medical staff and patients, facilitating prompt responses to questions and concerns.
  • Resolved patient issues in a professional manner, utilizing active listening skills to understand concerns and provide solutions.
  • Maximized efficiency in the workplace through effective time management, prioritization of tasks, and a strong work ethic.
  • Maintained open lines of communication with nursing staff regarding any changes or updates in patient status that may have impacted scheduled appointments.

RADIATION CLERK

Royal Victoria Regional Health Centre
05.2017 - 07.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
  • Enhanced customer service with timely and accurate information when handling inquiries.
  • Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

TELEMEDICINE SCHEDULER

Royal Victoria Regional Health Centre
12.2013 - 04.2017
  • Ensured accuracy of patient demographic information through regular audits of electronic health records systems.
  • Supported office organization efforts by maintaining clean reception areas and restocking supplies as necessary.
  • Improved communication between medical staff and patients, facilitating prompt responses to questions
  • Resolved patient issues in a professional manner, utilizing active listening skills to understand concerns and provide solutions.
  • Maximized efficiency in the workplace through effective time management, prioritization of tasks, and a strong work ethic.
  • Maintained open lines of communication with nursing staff regarding any changes or updates in patient status that may have impacted scheduled appointments.

Education

Hospital Ward Clerk And Medical Office Admin - Health Care Administration

FLEMING COLLEGE
Peterborough, ON

Skills

  • Strong organization
  • Medical terminology
  • Data entry proficiency
  • Appointment scheduling
  • Customer service
  • Multitasking and organization
  • Team collaboration
  • Verbal and written communication
  • Phone and email etiquette
  • Electronic health records
  • Flexible schedule
  • Patient registration

Timeline

PATIENT SERVICE CLERK TRIAGE RECEPTION

Royal Victoria Regional Health Centre
08.2021 - Current

RADIATION CLERK

Royal Victoria Regional Health Centre
05.2017 - 07.2021

TELEMEDICINE SCHEDULER

Royal Victoria Regional Health Centre
12.2013 - 04.2017

Hospital Ward Clerk And Medical Office Admin - Health Care Administration

FLEMING COLLEGE

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Brittney BlaylockHEALTH CARE CERICAL SUPPORT