Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Websites
Timeline
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Brittne Chesser

Victorville

Summary

Dynamic Personal Banker at US Bank National Association with a proven track record in client relationship management and financial product sales. Expert in upselling and cash handling, I consistently enhance customer satisfaction while driving sales growth. My attention to detail and strong decision-making skills ensure compliance and foster trust in all client interactions. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Personal Banker

US Bank National Association
Victorville
10.2014 - 07.2016
  • Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • Processed loan applications according to established guidelines.
  • Greeted customers upon entering the bank and directed them to appropriate personnel or services.
  • Analyzed financial documents provided by customers to determine their needs.
  • Monitored changes in laws related to banking policies and procedures.
  • Conducted account openings and closings for clients.
  • Advised customers on various financial products available from the bank.
  • Cross-sold banking products such as credit cards, loans and investments.
  • Researched customer inquiries and reported findings in a timely manner.
  • Provided customer service to clients, including answering questions and resolving issues.
  • Responded promptly to customer emails, phone calls and requests for information.
  • Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
  • Participated in training sessions regarding new banking products or services.
  • Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
  • Maintained position of trust and responsibility by keeping customer business confidential.

Head Cashier Supervisor

CVS Pharmacy
Victorville
01.2012 - 10.2014
  • Supervised daily cash handling procedures to ensure accuracy and compliance.
  • Managed cash register operations during peak hours for efficient service delivery.
  • Resolved customer complaints effectively to maintain satisfaction and loyalty.
  • Collaborated with management to implement process improvements for checkout efficiency.
  • Monitored inventory levels at the front end to assist with stock replenishment needs.
  • Greeted customers and responded to requests for information.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
  • Developed strong relationships with vendors to secure favorable terms on product orders.
  • Collaborated with store management team to develop strategies for increasing customer satisfaction ratings.
  • Coordinated promotional events such as special sales or discounts.

Education

Some College (No Degree) - General ED

Victor Valley College
Victorville, CA

Skills

  • Upselling
  • Account management
  • Financial product sales
  • Client relationship management
  • Customer service
  • Attention to detail
  • Sales expertise
  • Cash handling
  • Positive attitude
  • Decision-making
  • Negotiation skills
  • Product knowledge
  • Hospitality and accommodation
  • Serve customer needs
  • Teamwork and collaboration

Affiliations

For the last few previous years, Iv'e taken up the time to start my own hobby business. I hand craft wood lawn games such as cornhole boards and giant Jenga games. I spend my weekends attending events where I set up my own booths to showcase my items for sale. I've made many networking relationships which has kept my customer service and sales skills sharp over the years.

As a stay at home mom, I've spent my time homeschooling my children. I love to teach and even went further to become a 2 year dedicated member of the PAC of my child's school where we discuss latest events and aid in decision making for school functonality. To add extra fun tidbits about myself, I am an avid gardener where I love to grow food for the purpose of canning and preserving. Loveable chicken owner and sourdough bread maker, and hey, I even crochet!

Certification

  • Real Estate License

Timeline

Personal Banker

US Bank National Association
10.2014 - 07.2016

Head Cashier Supervisor

CVS Pharmacy
01.2012 - 10.2014

Some College (No Degree) - General ED

Victor Valley College

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Brittne Chesser