Brittnay Byrd
Los Angeles
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
21
21
years of professional experience
Work History
Shift Supervisor
Starbucks
Los Angeles
07.2017 - 06.2025
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Provided on-the-job training to new staff members.
- Assisted customers with product selection when needed.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Conducted weekly inventory of supplies, equipment, and food items.
- Addressed any issues that arose during the shift in a proactive manner.
- Identified areas of improvement within the department and implemented necessary changes.
- Assigned tasks to team members based on their strengths and skill sets.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Completed opening and closing duties to facilitate business operations.
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
- Taught staff upselling techniques to meet revenue targets.
- Evaluated and performed equipment maintenance to support operational goals.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Supervised team of XX during daily shifts, ensuring efficient operation and customer satisfaction.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Served as a role model for other employees by demonstrating professional behavior at all times.
Supervisor
Bayou Grille
Inglewood
09.2004 - 09.2017
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies, job duties, and performance expectations.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Responded to customer questions regarding products, prices and availability.
Team Member
Target
Inglewood
10.2014 - 01.2015
- Received, processed, and stocked merchandise in accordance with store policies.
- Assisted customers with product selection and ordering process.
- Operated cash registers to process payments from customers.
- Monitored expiration dates on food items for freshness assurance.
- Organized inventory shelves for easy access and maintenance of stock levels.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Developed positive customer relationships through friendly greeting and excellent service.
- Rotated through series of different stations based on team needs.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
Crenshaw High School
Los Angeles, CA06-2003
Some College (No Degree) - Culinary Arts
Los Angeles Trade Technical College
Los Angeles, CASkills
- Cash handling
- Employee training
- Customer service
- Inventory management
- Task delegation
- Team building
- Communication skills
- Sales techniques
- Problem solving
- Time management
- Inventory control and record keeping
- Financial management
- Staff motivation
- Customer-oriented
- Strategic planning
- Production management
- Cash handling expertise
- Training and mentoring
- Staff education and training
- Sales and upselling
- POS system operation
- Customer service management
- Inventory counts
- Quality inspections
- Staff supervision
- Strong verbal and written communication
- OSHA regulations compliance
Timeline
Shift Supervisor
Starbucks
07.2017 - 06.2025
Team Member
Target
10.2014 - 01.2015
Supervisor
Bayou Grille
09.2004 - 09.2017
High School Diploma -
Crenshaw High School
Some College (No Degree) - Culinary Arts
Los Angeles Trade Technical College