BRITTANY ROBINSON
Brockville,ON
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Altima Dental
01.2023 - Current
- Laid out potential payment plans for patients.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Performed in team leader capacity and organized all treatment and placement activities.
- Explained treatment choices to patients and helped determine best options.
- Scheduled, rescheduled, and cancelled appointments for hundreds of dental patients.
- Provided excellent customer service to create positive experiences and build patient trust.
- Directed patient care by organizing schedules and day-to-day activities for 3 providers.
Receptionist
Dentistry@Prescott
08.2020 - 12.2022
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Completed patient referrals to other medical specialists.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Managed patient billing processes for timely, accurate payments.
- Provided excellent customer service to create positive experiences and build patient trust.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Increased office collections by 45%.
Operations Coordinator
Canopy Growth Corporation
08.2019 - 08.2020
- Provided direction and guidance to internal teams in order to achieve targets.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Oversaw day-to-day operations of large teams across several sites.
- Reconciled monthly operating budgets and shared information with senior management team.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
Customer Care Specialist
Canopy Growth Corporation
08.2018 - 08.2019
- Took ownership of customers issues to follow problems through to resolution.
- Verified accuracy of customer account information and updated when necessary.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Directed customers to appropriate departments for additional support.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Accurately tracked and recorded customer interactions in CRM platform.
- Assisted in training new employees and participated in cross-training with other departments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
Administrative Assistant
Falcon Security/ Alarm Systems
08.2015 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed Fire, and Security client scheduling.
Education
Secretarial Studies And Office Administration
St. Lawrence College
Brockville, ON2016
Skills
- Scheduling
- Expertise of Payment Plans
- Strategic Planning
- Vendor Relationship Management
- Administrative Support
- Verbal and Written Communication
- Travel Coordination
- Administrative Arrangements
- Documentation
- Overcoming Obstacles
- Business Administration
- Coordinate Events
Certification
- CPR/AED-Level C
- Computer Courses for; Windows, Mac, Word, Excel, PowerPoint
- Internet Research & Web Design
Timeline
Treatment Coordinator
Altima Dental
01.2023 - Current
Receptionist
Dentistry@Prescott
08.2020 - 12.2022
Operations Coordinator
Canopy Growth Corporation
08.2019 - 08.2020
Customer Care Specialist
Canopy Growth Corporation
08.2018 - 08.2019
Administrative Assistant
Falcon Security/ Alarm Systems
08.2015 - 08.2018
Secretarial Studies And Office Administration
St. Lawrence College
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