Brittany Nicole Gatewood
Benicia
Summary
Availability: Job Type: Permanent Work Schedule: Full-Time
Ability to grow with the company
Overview
9
9
years of professional experience
Work History
Chief Marketing Development Officer
Centritek
Benicia
03.2023 - Current
- Collaborated with cross-functional teams for cohesive brand messaging and product development.
- Expanded market reach with the planning and execution of trade shows, conferences, and other networking events.
- Established strong relationships with key industry partners, securing advantageous collaborations and sponsorships.
- Implemented data-driven decision-making processes, utilizing analytics tools for ongoing campaign optimization.
- Increased customer retention rates by introducing loyalty programs and personalized promotions based on user behavior analysis.
- Strengthened company reputation by overseeing public relations efforts, including press releases and media outreach.
- Improved sales performance, streamlining sales processes and implementing effective CRM systems.
Oline Boutique/Shop Owner
Perfectly Chic Boutique
Benicia , California
02.2019 - Current
- Managed over 50 customer calls per day
- Increased sales by 10% and lowered spending cost
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Prepared annual budgets and monitored financial objectives.
- Coached, counseled and disciplined employees.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Optimized team hiring, training and performance.
- Provided outstanding coaching to employees to boost productivity.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Retail Manager
Pink Arrows Boutique
Benicia Ca
01.2022 - 01.2023
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Completed daily paperwork and computer entry of sales data as established by management.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
Manager Of Customer Success
Senior Helpers
Napa, CA
06.2019 - 12.2021
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Accounting Assistant
Elizalde Construction
03.2016 - 01.2019
- Coordinated timely payments from vendors, clients and account holders
- Updated accounting records with client checks and cash receipts
- Researched financial data and trends to coordinate monthly, quarterly and yearly budget planning
- Investigated and resolved discrepancies in monthly bank accounts
- Generated profit and loss statements to detail company's revenues and expenses
- Detailed financial data for management and stakeholders
- Compiled financial data including compliant ledger and journal records
- Monitored open accounts and pursued payments to control account balances
- Calculated and verified all figures, calculations and documents
- Coordinated project materials and schedules, facilitated communication and prepared reports
- Prepared month end closing entries for detailed reporting and recordkeeping
- Coordinated budget information by assessing estimated income and expenses as well as historical budgets
- Processed all payroll entries and reports for 15 employees
Education
Associates - Business
Napa Valley College
Napa 06.2018
Skills
- Problem-solving abilities
- Project management
- Dependable and reliable
- Excellent multi-tasker
- Cheerful and energetic
- Proficient in MS Office
- Google Analytics
- Budget development
Timeline
Chief Marketing Development Officer
Centritek
03.2023 - Current
Retail Manager
Pink Arrows Boutique
01.2022 - 01.2023
Manager Of Customer Success
Senior Helpers
06.2019 - 12.2021
Oline Boutique/Shop Owner
Perfectly Chic Boutique
02.2019 - Current
Accounting Assistant
Elizalde Construction
03.2016 - 01.2019
Associates - Business
Napa Valley College