Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Nicole Gatewood

Benicia

Summary

Availability: Job Type: Permanent Work Schedule: Full-Time

Ability to grow with the company

Overview

9
9
years of professional experience

Work History

Chief Marketing Development Officer

Centritek
03.2023 - Current
  • Collaborated with cross-functional teams for cohesive brand messaging and product development.
  • Expanded market reach with the planning and execution of trade shows, conferences, and other networking events.
  • Established strong relationships with key industry partners, securing advantageous collaborations and sponsorships.
  • Implemented data-driven decision-making processes, utilizing analytics tools for ongoing campaign optimization.
  • Increased customer retention rates by introducing loyalty programs and personalized promotions based on user behavior analysis.
  • Strengthened company reputation by overseeing public relations efforts, including press releases and media outreach.
  • Improved sales performance, streamlining sales processes and implementing effective CRM systems.

Oline Boutique/Shop Owner

Perfectly Chic Boutique
02.2019 - Current
  • Managed over 50 customer calls per day
  • Increased sales by 10% and lowered spending cost
  • Maintains database by entering new and updated customer and account information.
  • Prepares source data for computer entry by compiling and sorting information.
  • Establishes entry priorities.
  • Processes customer and account source documents by reviewing data for deficiencies.
  • Prepared annual budgets and monitored financial objectives.
  • Coached, counseled and disciplined employees.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Optimized team hiring, training and performance.
  • Provided outstanding coaching to employees to boost productivity.
  • Conducted target market research to scope out industry competition and identify advantageous trends.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.

Retail Manager

Pink Arrows Boutique
01.2022 - 01.2023
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Created employee schedules to align coverage with forecasted demands.

Manager Of Customer Success

Senior Helpers
06.2019 - 12.2021
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Created customer support strategies to increase customer retention.
  • Monitored customer progress and addressed customer inquiries with timely and accurate updates.
  • Conducted periodic user training sessions to support customer understanding
  • Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Accounting Assistant

Elizalde Construction
03.2016 - 01.2019
  • Coordinated timely payments from vendors, clients and account holders
  • Updated accounting records with client checks and cash receipts
  • Researched financial data and trends to coordinate monthly, quarterly and yearly budget planning
  • Investigated and resolved discrepancies in monthly bank accounts
  • Generated profit and loss statements to detail company's revenues and expenses
  • Detailed financial data for management and stakeholders
  • Compiled financial data including compliant ledger and journal records
  • Monitored open accounts and pursued payments to control account balances
  • Calculated and verified all figures, calculations and documents
  • Coordinated project materials and schedules, facilitated communication and prepared reports
  • Prepared month end closing entries for detailed reporting and recordkeeping
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets
  • Processed all payroll entries and reports for 15 employees

Education

Associates - Business

Napa Valley College
Napa
06.2018

Skills

  • Problem-solving abilities
  • Project management
  • Dependable and reliable
  • Excellent multi-tasker
  • Cheerful and energetic
  • Proficient in MS Office
  • Google Analytics
  • Budget development

Timeline

Chief Marketing Development Officer

Centritek
03.2023 - Current

Retail Manager

Pink Arrows Boutique
01.2022 - 01.2023

Manager Of Customer Success

Senior Helpers
06.2019 - 12.2021

Oline Boutique/Shop Owner

Perfectly Chic Boutique
02.2019 - Current

Accounting Assistant

Elizalde Construction
03.2016 - 01.2019

Associates - Business

Napa Valley College

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Brittany Nicole Gatewood